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Fraud Operations Team Lead

Fraud Operations Team Lead

Stripe

1 - 5 years

0 Lacs

karnataka

Posted:2 months ago| Platform: Shine logo

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Skills Required

risk management interpersonal skills communication skills planning time management collaboration stakeholder management mentoring fraud operations account investigations judgement making mentorship feedback provision

Work Mode

On-site

Job Type

Full Time

Job Description

As a part of the Stripe Delivery Center (SDC) strategy team, you will be responsible for supporting Fraud Operations Associates in conducting account investigations, making account-level judgements, and providing support for special handling risk cases. Your role will involve setting clear goals, providing guidance, and mentorship to ensure individual and team success. You will act in a player-coach capacity to drive operational performance and inspire the team to deliver outstanding results. - Guide your team in performing fraud-related reviews and investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors. - Support and coach your team to conduct deep investigations on merchant accounts to support financial partner requirements. - Been performing well in your current role for a minimum of 12 months - Excellent interpersonal and communications skills - Exemplary planning and time management skills - Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results - Previous experience mentoring others and are able to constructively provide feedback to others. - Deep understanding of Fraud Operations In-office expectations: Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team, and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, and Bengaluru, India work 100% from the office. Some teams have greater in-office attendance requirements to appropriately support users and workflows. This approach helps strike a balance between in-person collaboration and flexibility.,

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South San Francisco California

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Fraud Operations Team Lead