Fraud Analyst

Job Description

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Perform Manual review on accounts claimed as Fraud by card members/Third parties. Ensure accurate analysis of Fraud Application Claims and make sound decisions to approve or decline the same through systematic analysis Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times Balance customer interests with the interests of American Express Quality focused with strong attention to detail Excellent listening and verbal communication skills exhibiting a strong presence and the ability to communicate effectively across all audiences Strong Command on the English Language (specifically Concepts of Functional Grammar and its usage) both in terms of understanding and assessing Make outbound calls to card members, banks to validate information This role may be subject to additional background verification checks Self- driven and Demonstrate the ability to deliver on tasks without direct supervision Minimum Qualifications: Graduate Excellent Written & Oral Communication Skills Preferred Qualifications: Demonstrate people management skills and has the ability to coach team members. Being 100% focused on the team's success.