Foundever - Team Lead - Operations

About the job :

- A team lead is responsible for overseeing and managing a team of employees in a particular department or project.

- Their main role is to motivate and guide their team members to achieve their goals and meet the objectives of the organization.
Experience : 3 to 5 yearsLocation : ChennaiRoles and Responsibilities:- Should exhibit People Management Skills.

- Should be aware of the various Operations and Client Metrics.
- Strong analytical, solving skills with strong MS Excel skills. - Needs to have the drive to achieve given targets. - Process adherence (Check, analyze, Control & Improvement). - Drive & adhere to Policies & Procedures. - Should be well versed in coaching & providing feedback - Basic exposure to excel. - Good process knowledge and Good interpersonal skills - Coaching and Training & Feedback and Performance Management skills

- Worked in an environment with CSAT as a client KPI

- Knowledge on quartile distribution and management
Skills: - Setting goals and objectives for the team and ensuring that they are aligned with the organization's overall strategy.

- Assigning tasks to team members and ensuring that they are completed within the given deadlines.

- Providing guidance and mentorship to team members to help them develop their skills and reach their full potential.

- Facilitating communication within the team and with other departments or stakeholders.

- Managing conflicts within the team and resolving issues that may arise.

- Monitoring the team's performance and providing regular feedback to team members on their progress.

- Identifying areas where the team can improve and implementing strategies to enhance their performance.

- Collaborating with other team leads and managers to ensure that the organization's objectives are being met.
Abilities:- Leadership: Should have strong leadership skills to guide and motivate team members to achieve their goals.

- Communication: Should be able to communicate effectively with team members, other departments, and stakeholders to ensure that everyone is on the same page.

- Time Management: Should have excellent time management skills to prioritize tasks, set deadlines, and ensure that team members meet their deadlines.

- Problem Solving: Should be able to identify problems and develop solutions quickly and efficiently.

- Decision Making: Should be able to make informed decisions based on the information available.

- Interpersonal Skills: Should be able to work well with others and build strong relationships with team members, other departments, and stakeholders.

- Adaptability: Should be able to adapt to changing circumstances and be flexible.

- Organizational Skills: Should have strong organizational skills to keep track of multiple projects, tasks, and deadlines.

- Technical Knowledge: Should have a deep understanding of the work being done by the team and the technical skills required to perform it.

- Mentoring and Coaching: Should be able to provide guidance and mentorship to the team members to help them develop their skills and reach their full potential.