Foundever CRM India Private Limited

About the job : - A team lead is responsible for overseeing and managing a team of employees in a particular department or project. - Their main role is to motivate and guide their team members to achieve their goals and meet the objectives of the organization. Experience : 3 to 5 years Location : Chennai Roles and Responsibilities: - Should exhibit People Management Skills. - Should be aware of the various Operations and Client Metrics. - Strong analytical, solving skills with strong MS Excel skills. - Needs to have the drive to achieve given targets. - Process adherence (Check, analyze, Control & Improvement). - Drive & adhere to Policies & Procedures. - Should be well versed in coaching & providing feedback - Basic exposure to excel. - Good process knowledge and Good interpersonal skills - Coaching and Training & Feedback and Performance Management skills - Worked in an environment with CSAT as a client KPI - Knowledge on quartile distribution and management Skills: - Setting goals and objectives for the team and ensuring that they are aligned with the organization's overall strategy. - Assigning tasks to team members and ensuring that they are completed within the given deadlines. - Providing guidance and mentorship to team members to help them develop their skills and reach their full potential. - Facilitating communication within the team and with other departments or stakeholders. - Managing conflicts within the team and resolving issues that may arise. - Monitoring the team's performance and providing regular feedback to team members on their progress. - Identifying areas where the team can improve and implementing strategies to enhance their performance. - Collaborating with other team leads and managers to ensure that the organization's objectives are being met. Abilities: - Leadership: Should have strong leadership skills to guide and motivate team members to achieve their goals. - Communication: Should be able to communicate effectively with team members, other departments, and stakeholders to ensure that everyone is on the same page. - Time Management: Should have excellent time management skills to prioritize tasks, set deadlines, and ensure that team members meet their deadlines. - Problem Solving: Should be able to identify problems and develop solutions quickly and efficiently. - Decision Making: Should be able to make informed decisions based on the information available. - Interpersonal Skills: Should be able to work well with others and build strong relationships with team members, other departments, and stakeholders. - Adaptability: Should be able to adapt to changing circumstances and be flexible. - Organizational Skills: Should have strong organizational skills to keep track of multiple projects, tasks, and deadlines. - Technical Knowledge: Should have a deep understanding of the work being done by the team and the technical skills required to perform it. - Mentoring and Coaching: Should be able to provide guidance and mentorship to the team members to help them develop their skills and reach their full potential.