Food and Beverage - Guest Service associate (M/F)

Company Description

Zuri Hotels & Resorts strive to be globally recognized as the unique brand of choice for both internal and external stakeholders, providing an innovative experience with respect and integrity. 'Zuri', which in Swahili means 'far beyond expectation', promises nothing short of it! The Zuri experience focuses on delivering service that exceeds expectations, ensuring guests always want to return. Our properties, located in Goa, Bengaluru, and Kumarakom. Welcome back to hospitality, the way it was meant to be!

Role Description

This is a full-time on-site role for a Food and Beverage - Guest Service Associate (M/F) located in Kumarakom,Kottayam. The Guest Service Associate will be responsible for providing exceptional guest services, handling reservations, ensuring guest satisfaction, and delivering a high standard of customer service. Daily tasks include attending to guests, answering inquiries, processing reservations, and maintaining clear communication with guests and team members.

Qualifications

• Guest Services and Customer Service skills
• Excellent Communication skills, both written and verbal
• Strong interpersonal skills and ability to work well with a team
• Ability to handle multiple tasks efficiently and maintain a professional demeanor
• Previous experience in the hospitality industry is a plus
• Relevant certifications or a degree in Hospitality Management or related fields