Food and Beverage Associate

About Xpanse Coffee:

At Xpanse Coffee, we blend high-quality brews with technology and creativity to deliver a modern café experience. Our mission is to serve premium coffee and fresh food with consistency, speed, and a warm human touch. As a fast-growing brand, we value people who are passionate, driven, and ready to create delightful moments for our customers—one cup at a time.

Job Summary:

The Food and Beverage Associate is the face of the Xpanse Coffee experience. You will be responsible for engaging with customers, taking orders, preparing beverages, and maintaining a clean and inviting café environment. This is a fast-paced, customer-facing role ideal for individuals who enjoy hospitality, teamwork, and the café lifestyle.

Key Responsibilities:

Customer Service:

• Greet customers warmly, answer questions about the menu, and make recommendations
• Take orders accurately via digital POS systems and handle billing
• Ensure every customer has a welcoming and satisfying café experience
• Manage dine-in, takeaway, and online order flows efficiently
• Handle feedback or complaints professionally and escalate if needed

Beverage & Food Service:

• Prepare and serve coffee, tea, and other beverages according to brand standards
• Assemble food items, snacks, or bakery products
• Maintain knowledge of ingredients, allergens, and special promotions

Store Operations:

• Ensure restocking of disposables, condiments, and supplies at service stations
• Follow opening and closing checklists as assigned by the shift lead
• Assist in managing inventory and receiving deliveries when required

Brand & Team Support:

• Uphold Xpanse Coffee’s values and service guidelines in every interaction
• Work collaboratively with associates, kitchen staff, and delivery partners
• Participate in training sessions, product knowledge updates, and team meetings
• Adapt to changing priorities or roles during rush hours

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person