Floor Supervisor

An Automobile Floor Supervisor manages daily workshop activities, leading technicians, ensuring quality service/repairs, optimizing workflow, handling customer issues, maintaining discipline/safety, and managing resources to meet targets, focusing on efficiency, customer satisfaction, and process adherence (like 5S/lean). Key duties involve task allocation, performance monitoring, coaching, quality checks, inventory support, and resolving conflicts to ensure smooth, profitable operations. Key Responsibilities

• Team Leadership: Lead, coach, mentor, and manage technicians; allocate daily tasks and monitor performance.
• Workflow & Quality: Supervise daily operations, ensure timely repairs, monitor work progress, and conduct quality checks to meet standards.
• Customer Satisfaction: Resolve customer complaints, implement action plans, and ensure smooth communication with service advisors.
• Operational Efficiency: Maintain a clean, safe, and organized work area (5S), manage manpower, and identify bottlenecks.
• Inventory & Resources: Assist the parts manager, monitor stock, and coordinate with other departments.
• Process Adherence: Enforce company policies, safety protocols, and technical procedures.

Core Competencies & Qualifications

• Technical: Strong automotive technical knowledge (often 2-wheeler specific).
• Leadership: People management, problem-solving, decision-making, communication.
• Skills: Multi-tasking, time management, planning, organization, analytical skills.
• Experience: Supervisory experience in auto/manufacturing, relevant technical background.

Key Performance Indicators (KPIs)

• Right First Time (RFT) & Right on Time (ROT) percentages.
• Technician productivity and bay utilization.
• Customer satisfaction survey ratings.
• Adherence to training norms and process improvements (Kaizen).

Job Types: Full-time, Permanent

Pay: ₹10,412.35 - ₹25,317.97 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person