Floor Manager

Roles & Responsibilities of a Floor Manager in an IT Company

1. People Management

• Team Coordination

  : Ensure smooth collaboration among team members across departments.

• Conflict Resolution

  : Mediate interpersonal issues and maintain a harmonious work environment.

• Attendance & Shift Oversight

  : Monitor employee attendance, punctuality, and shift adherence.

• Onboarding Support

  : Assist HR in integrating new hires into the floor culture and operations.

2. Floor Culture & Behavior

• Culture Champion

  : Promote a positive, inclusive, and respectful workplace culture.

• Behavioral Standards

  : Enforce professional conduct and company values.

• Engagement Activities

  : Organize team-building events, recognition programs, and informal gatherings.

• Feedback Loop

  : Encourage open communication and feedback between employees and leadership.

3. Data-Based Decision Making

• Operational Metrics Tracking

  : Monitor KPIs such as productivity, downtime, and issue resolution rates.

• Trend Analysis

  : Use data to identify patterns in performance, attendance, and morale.

• Reporting

  : Provide regular reports to senior management with actionable insights.

• Tool Optimization

  : Recommend or implement tools that improve workflow based on data insights.

4. Performance Evaluation & Grading

• Evaluation Framework

  : Collaborate with HR and team leads to define fair and transparent performance metrics.

• Regular Reviews

  : Conduct monthly/quarterly performance reviews and provide constructive feedback.

• Grading System

  : Maintain a grading system that reflects individual contributions, growth, and potential.

• Improvement Plans

  : Identify underperformers and design personalized development plans.

5. Operational Oversight

• Floor Readiness

  : Ensure all systems, equipment, and facilities are functioning optimally.

• Compliance Monitoring

  : Enforce adherence to safety, security, and IT policies.

• Escalation Handling

  : Act as the first point of contact for operational issues and escalate when needed.

6. Leadership & Development

• Mentorship

  : Guide junior staff and foster leadership potential.

• Training Coordination

  : Identify skill gaps and coordinate training sessions.

• Succession Planning