Floor Incharge

Role & responsibilities

Team Leadership

• Lead and motivate the sales executives to meet and exceed their sales commitment.
• Provide guidance, coaching, and training to team members on customer service, product knowledge, and sales skills.
• Monitor and evaluate team KPI performance, offering feedback and support to them for their performance improvement.
• Encourage employees to work in a happy and customer-focused environment.

Sales & Customer Service

• Provide personalized customer service to all clients, offering expert advice on jewelry products. (e.g., diamonds, gemstones, metals).
• Assist customers in making purchasing decisions based on their needs and preferences.
• Drive sales through effective customer engagement and upselling techniques.
• Handle customer queries, complaints, and returns in a professional manner.

Store Operations

• Ensure the store is visually appealing, with displays and stock presented to a high standard.
• Assist with stock management, including inventory counts, daily stock replenishment.
• Maintain a high standard of security and educate sales executives within the store to protect valuable products.
• Oversee daily store operations, including opening and closing procedures, cash handling, closing stock reconciliation.
• Oversee product displays to ensure they are appealing and well-organized.

Training & Development

• Conduct training sessions on new products, promotions, and jewelry industry trends.
• Keep the team updated on company policies, procedures, and standards.
• Mentor and support new team members, ensuring they adapt quickly to our organization culture.

Reporting & Analysis

• Monitor sales performance and provide reports to the branch manager and the management.
• Analyze customer buying patterns to identify opportunities for sales growth.
• Help to implement promotion
• all campaigns (Diamond Mela, Bangle Mela, etc.) and monitor the effectiveness.
• To know competitor pricing and their key activities through field visits and mystery shopping every 3 months once.
  

Preferred candidate profile:

• Strong experience in

  retail jewellery sales

  with proven ability in customer relationship management and achieving sales targets.
• Proficiency in

  store operations management

  including inventory control and team supervision.
• In-depth knowledge of

  gold, diamond, and hallmark jewellery products

  , along with current market trends.
• Excellent

  leadership, communication, and interpersonal skills

  to manage staff and ensure high customer satisfaction.
• Ability to handle

  daily reports, MIS updates, and compliance

  with company policies and procedures.

• Benefits:

• Food Provided

• Accommodation Provided

• Note: Time Should be 9.00 Am to 9.00 Pm