Floor Coordinator

Duties & Responsibilities:

• To prepare the department manual covering all relevant NABH standards.
• To review and update the manual on yearly basis and get revisions approved by concerned authorities.
• Supervision and implementation of all aspects described in manual for continuous improvement of the department.
• To attend all the relevant committee meetings and ensure follow up & closure of observations related to his/her concerned department.
• To ensure timely submission of quality indicators data to Quality Department for further analysis.
• Greeting and introduction for new admissions.
• Daily interaction with the patients, query handling & collecting feedback from the patient/attendant in both Hard copy & digital format.
• To keep the ambience neat and tidy with co-ordination with Facility team.
• IP Coordination: Floor operations, Bed management, bed allocation, Ward management, utility management etc.
• Monitoring various clinical projects, the discharge process TAT improvements. Admission discharger criteria, these trends and score presented to the management on monthly basis.
• To ensure timely room clearing by the F&B staff.
• Follow-up for the negative reviews and ensuring the patient satisfaction.
• Ensure that all the in-patients are met every day and their queries are resolved.
• Make arrangements and celebrate special occasions of in patients.
• Collect feedback in prescribed feedback forms from all patients and share the analysis with the management on a monthly basis.
• Oversee the redressal of grievances/complaints received from the patients in a timely and satisfactory manner.
• Continuously get involved in the reviewing of processes for better service delivery.
• Enhance the value of services being provided by making the patient and the attendant comfortable and familiar with the hospital.
• To handle quality related work.
• Regular conversation with the treating doctor to enhance service facilitation.
• Will be responsible for any other duties assigned by the Reporting head from time to time.

Skill Sets:

• Verbal Ability/Communication Skill
• Problem Solving/Decision Making
• Leadership Qualities