Job
Description
1.0. Role Objective 1.1. Maintain daily, weekly and monthly patients footfall, consult, registration, file and ET data with proper remarks. 1.2. Responsible to increase visitors/footfall for center to achieve monthly files and ET target. 1.3. Achieve visitors to conversion ratio as per group target/standard. 1.4. Counsel and convert ONLY consult/registered patient to file. 1.5. Resolving patients complaints and ensuring patient satisfaction. 1.6. Collaborate with marketing team in planning and implementing marketing activities. 1.7. Coordinate with various departments which includes HR, Marketing, MRD/ Reception, MIS, Maintenance, OT etc. 1.8. Optimizing patients' satisfaction by reducing waiting time, ensuring cleanliness and staff courtesy. 1.9. Keep a check on PCPNDT appointments and ensuring patients visit timely. 1.10. Ensuring proper flow of file movement from reception till exit of patient. 1.11. Comforts patients by anticipating patients' anxieties, answering patients' questions; maintaining the reception area. 1.12. Ensuring availability of treatment information by filing and retrieving patient records. 1.13. Helping patients in distress by responding to emergencies. 1.14. Protecting patients' rights by maintaining confidentiality of personal and financial information. 1.15. Maintaining operations by following policies and procedures, reporting needed changes. 1.16. Contributing to team effort by accomplishing related results as needed. 1.17. Maintaining and securing all written and electronic medical records within a medical records department. 1.18. Ensuring information contained in the record is complete, accurate and only available to authorized personnel. Completing medical record by reviewing information, notifying record deficiencies, tracking outstanding records etc 2.0. Key Result Areas (KRAs) 2.1.1. Maintain daily, weekly and monthly patients footfall, consult, registration, file and ET data with proper remarks MIS. 2.1.2. Counsel and convert ONLY consul/registered patient to file 2.1.3. Coordinating with various departments which includes HR, Marketing, MRD/ Reception, MIS, Maintenance, OT etc 2.1.4. Optimizing patients' satisfaction by reducing waiting time, ensuring cleanliness and staff courtesy 2.1.5. Keep a check on PCPNDT appointments and ensuring patients visit timely 2.1.6. Completing medical record by reviewing information, notifying record deficiencies, tracking outstanding records etc 3.0. FUNCTIONAL SKILL SET REQUIRED 3.1. Exhibiting customer centric approach 3.2. Training new hospitality staff on the establishment's policies and procedures. 3.3. Resolving customer complaints using conflict resolution skills. 3.4. Monitoring financial results based on key performance indicators. 3.5. Excellent interpersonal skills and be highly organized Preferred candidate profile EXPERIENCE 1-3 Years QUALIFICATION MBS in Hospital Management/ MHA IT PROFICIENCY MS Office WORK PATTERN Standard duty hours with travelling as per the business need PREFERRED AGE 25-32 years
