Fleet Manager View Jobs

Fleet Manager

Job Description:

 Managing a team of 120-150 Pickup & Delivery Partners directly on a daily basis

 Drive Pickup & Delivery Partners efficiencies assigned at an individual level.

 Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis.

 Improve and maintain promised delivery times for better customer experience.

 Conduct classroom/ field training at individual level for better customer experience.

 Conduct regular field audits for better compliance among Pickup & Delivery Partners.

 Manage and control voluntary attrition and control absconders by conducting regular

engagement activities.

 Provide feedback at individual level and conduct weekly one-on-ones to understand

problem areas.

 Ensure excellent customer experience by solving order level escalations.

 Support Pickup & Delivery Partners during emergencies and exigencies.

Desired Candidate:

 Prior experience in process design and operations implementation.

 2-8 years of experience in managing blue collared workers.

 Should have a bike and be willing to travel within the city

 Should be available to work on Weekends

 Knowledge on supervisory techniques to manage, motivate and train blue collared

workers.

 Should know local geographical area knowledge and should be able to converse in local

languages.

 The candidate should have entrepreneurial attitude / should be a go-getter

 Must have attention to detail and critically think through to resolve problems.

 Must have customer service skills and be able to maintain a consistent, high level of

service.