FIS Quantum Service Support Engineer

Job Description: FIS Quantum/Echos Production Support Service Engineer Position Overview We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations. Key Responsibilities: Financial Systems Support Provide end-to-end support for FIS Quantum and Echos treasury management systems Maintain static data within the Quantum environment to ensure system integrity Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers Identify and resolve interface issues with bank statements and cashflows Configure, troubleshoot, and fix Cash Xplorer functionality Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement Learn internal systems to provide comprehensive end-to-end support to users Receive, analyze, and prioritize related support tickets Provide timely solutions to users Document resolution steps and knowledge base articles Monitor system performances and recommend improvements Technical Operations Apply strong Oracle/SQL Server database expertise to maintain system performance Author and optimize SQL queries for data extraction and reporting Apply working knowledge of the Quantum data model to troubleshoot complex issues Work with Golden Gate and Datapipelines technologies for data integration Support integration points between FIS systems and Oracle Fusion AGIS/GL modules Utilize FIS ticketing system to manage and track support requests Governance & Compliance Maintain SOPs, process documentation, and impact assessments for system updates Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement Experience with Cash Xplorer configuration and troubleshooting Understanding of SOX compliance requirements for financial systems Experience with FIS support tools including the FIS ticketing system