FirstClub

🚀 We're Hiring: City Head/City CEO – SCM & Ops (Bangalore) Build. Scale. Own. Repeat. At FirstClub , we’re not just delivering orders—we’re building India’s most loved premium Q-commerce brand. We’re now looking for a City Head/City CEO – Supply Chain & Ops , someone who can own the end-to-end game for dark store operations, scale ops across geographies, and build high-performing teams from scratch. What you’ll do: Own city-level operations with full responsibility for performance and efficiency. Lead all aspects of supply chain across warehousing, inventory, last-mile, and order fulfilment. Launch and scale dark stores across new locations and establish strong operating processes. Hire, mentor, and manage on-ground teams, driving a culture of ownership and operational excellence. Drive exponential order volume growth while improving operational costs and service levels. Be a strategic partner to the founders to replicate and scale successful city models across regions. What you’ll need: Deep experience in end-to-end supply chain and ops, ideally from high-growth Q-commerce or e-commerce companies. Proven ability to scale operations across multiple cities and set up stores or fulfillment centers from scratch. Strong understanding of inventory management, cost optimization, and process efficiency. A high ownership mindset, comfort with ambiguity, and a bias for action. Strong leadership skills and experience managing large, distributed teams. Why join us? You’ll get to build the ops engine for a premium commerce brand from the ground up. Work directly with the founding team, have full autonomy, and help shape how FirstClub delivers quality every day. Show more Show less

📦 Dark Store Manager – FirstClub (Bangalore) Shift-based | Full-time | Immediate Joiners Preferred At FirstClub , we’re redefining premium grocery and lifestyle shopping in the quick-commerce space. Our dark stores are the beating heart of our operations, ensuring swift, seamless, and quality delivery of curated products to customers. We’re looking for hands-on, driven Dark Store Managers who can run the show across shifts, lead teams with energy, and uphold FirstClub’s commitment to excellence. 🚀 What You’ll Do: Own daily store operations across your shift – from inventory accuracy to on-time dispatches Lead, train, and motivate a team of pickers, packers, and runners to meet daily performance targets Ensure quality control – every product that goes out must match our gold standard Monitor inbound and outbound flows , coordinate with delivery teams for efficient order routing Track key metrics – order accuracy, fulfillment time, shrinkage, manpower productivity Implement SOPs , maintain hygiene & safety standards at all times Drive shift handovers with clarity and accountability Solve on-ground problems in real-time – whether tech, people, or stock-related Be the store’s point person for audits, escalations, and exception handling 🕐 Shifts (Rotational or Fixed): Morning: 5:00 AM – 2:00 PM Afternoon: 2:00 PM – 11:00 PM Night: 11:00 PM – 7:00 AM ✅ You’re a Great Fit if You Have: 2 to 6 years of experience managing dark stores or warehouses in quick-commerce/retail/e-commerce Proven track record of managing teams and hitting ops metrics Familiarity with tech platforms for inventory/order management Grit, speed, and a strong eye for detail Bangalore-based or willing to relocate Why Join FirstClub? You’ll be at the core of building a high-trust, high-quality brand that’s disrupting how India shops for premium and everyday products. Fast-paced, founder-led, and powered by a team of go-getters. Ready to run the floor? Apply now and be part of the future of retail. Show more Show less

We're Hiring at FirstClub! Join one of the fastest-growing retail startups in India. About FirstClub FirstClub is a Bengaluru-based platform reimagining how India shops for everyday essentials. We focus on exceptional quality across every single productwhether it's fruits, flours, oils, dairy, or home staples. Every item on our platform is handpicked, clean-label, and tested for freshness and transparency. Founded by Ayyappan R (ex-Cleartrip, Flipkart, Myntra) and backed by top-tier investors like Accel and RTP Global, were building a thoughtful commerce experience through selective sourcing, meaningful curation, and neighbourhood-first rollouts. Open Roles: Store Manager, Assistant Store Manager, Team Lead Store Operations, Inventory Lead, FnV (Fruits & Vegetables) Manager, QC (Quality Control) Lead, QC Manager. Location: Into Bangalore Type: Full-Time | On-site Experience: 17 years (role-dependent) What We Offer: A fast-paced, growth-oriented environment Opportunity to work with a dynamic team and build processes from the ground up Competitive salary Learning and development opportunities What Were Looking For: Prior experience in modern retail or supermarket operations Strong leadership and team management skills Process-oriented and data-driven mindset Customer-first attitude Interested people can Apply Here.,

As a Customer Experience Champion intern at FirstClub, you will play a crucial role in redefining how India shops for everyday essentials and indulgent picks across groceries, gourmet food, and lifestyle products. Your primary responsibility will be to interact with customers on a daily basis, listen to their feedback, understand their experience with the app, and collaborate with internal teams to enhance their overall experience. Your key responsibilities will include speaking to customers daily, gathering insights on app usage and product satisfaction, identifying common patterns, and sharing actionable feedback with the team. You will work closely with the product, operations, and marketing teams to push for improvements and ensure a seamless customer experience. We are looking for individuals who are passionate about talking to people, comfortable with both structured and unstructured conversations, and possess excellent listening and documentation skills. Fluency in English is required, and proficiency in Hindi or Kannada is a bonus. We value individuals with hustle, curiosity, and a genuine drive to make things better. By joining FirstClub as an intern, you will have the opportunity to be part of a fast-growing startup that prioritizes quality and customer satisfaction. You will gain insights into how product, operations, and customer experience intersect, work closely with the leadership team, and see your feedback in action. This is a paid internship, and you will receive a certificate upon completion. If you are excited about solving real problems, engaging with real users, and contributing to the meaningful growth of our platform, we encourage you to apply for this internship.,

About the Role: We are looking for a Senior Operations Lead – Customer Support with a strong foundation in chat-based support operations, while also having exposure to voice/call support environments (including vendor-managed call centers). The ideal candidate will come with extensive experience in e-commerce or quick commerce environments and should possess a startup mindset – someone who understands what it takes to build high-performing teams and scalable processes from the ground up. Key Responsibilities: ● Lead day-to-day operations for chat support while also overseeing voice/call support, including vendor-managed call centers. ● Build, manage, and scale support operations with a sharp focus on quality, speed, and resolution. ● Define and track key performance metrics (CSAT, TAT, FRT, resolution rate, etc.) across support channels. ● Partner with vendor partners to align on SLAs, capacity planning, performance, and escalation management. ● Hire, train, and mentor internal support teams while working closely with external partners. ● Collaborate cross-functionally with Product, Tech, and CX teams to resolve systemic issues and improve customer journeys. ● Establish scalable processes, SOPs, and tools for consistent service delivery. ● Drive a culture of continuous improvement using data, feedback, and insights. Requirements: ● 10+ years of experience in customer support operations with strong chat support expertise, and exposure to call support (in-house or vendor-led). ● Prior experience in e-commerce, quick commerce, or high-growth consumer tech startups. ● Proven ability to work with and manage third-party vendors/call center partners. ● Track record of building teams and support functions from scratch in dynamic environments. ● Strong analytical mindset and comfort with CRM tools (Freshdesk, Zendesk, Intercom, etc.). ● Excellent leadership, communication, and stakeholder management skills. ● Bias for action and a hands-on, solution-oriented approach.

As a Senior Operations Lead in Customer Support, you will be responsible for overseeing chat-based and voice/call support operations, including vendor-managed call centers. Your role will involve leading day-to-day operations, building and scaling support functions, defining key performance metrics, and collaborating with internal and external teams to ensure high-quality service delivery. Your key responsibilities will include managing support operations with a focus on quality, speed, and resolution, partnering with vendors to align on SLAs and performance metrics, hiring and mentoring support teams, and working cross-functionally to address systemic issues and improve customer experiences. You will also be required to establish scalable processes, SOPs, and tools for consistent service delivery, and drive a culture of continuous improvement using data and feedback. To be successful in this role, you should have at least 10 years of experience in customer support operations with expertise in chat support and exposure to call support. Experience in e-commerce, quick commerce, or high-growth consumer tech startups is preferred. You should have a proven track record of working with third-party vendors and call center partners, building teams from scratch, and using CRM tools effectively. Strong analytical skills, leadership abilities, and excellent communication and stakeholder management skills are essential for this role. A proactive and hands-on approach to problem-solving is also important.,

About FirstClub: FirstClub is a fast-growing, customer-focused organization committed to excellence in everything we do. We foster a collaborative work culture and value innovation, accountability, and continuous learning. Role Overview: We are looking for a highly experienced and detail-oriented Accounts Payable (AP) Lead/Manager with a strong finance background to manage our end-to-end AP operations. The ideal candidate will be a Qualified Chartered Accountant (CA) with 10+ years of relevant experience in Accounts Payable, vendor management, and financial compliance. Key Responsibilities: Oversee the complete Accounts Payable process, ensuring accuracy, timeliness, and compliance with company policies and statutory requirements. Manage vendor onboarding, invoice processing, payment cycles, and reconciliation. Monitor and maintain accurate AP records, ensuring proper documentation and audit readiness. Review and approve invoices, payment runs, and expense claims. Drive process improvements for efficiency and cost savings. Liaise with cross-functional teams (procurement, operations, finance) for timely issue resolution. Ensure adherence to GST, TDS, and other statutory compliance requirements. Support month-end and year-end closing activities, providing AP reports and analysis. Manage and mentor the AP team to achieve performance goals. Required Qualifications & Skills: Qualified Chartered Accountant (CA). Minimum 10 years of post-qualification experience in Accounts Payable/Finance operations. Strong knowledge of GST, TDS, and other applicable accounting and tax laws. Proven experience in vendor management and ERP systems (SAP, Oracle, or similar). Excellent analytical, problem-solving, and organizational skills. Strong leadership skills with the ability to manage teams and cross-functional stakeholders. High attention to detail and ability to work under tight deadlines. Why Join FirstClub? Opportunity to be part of a fast-scaling company. Collaborative and dynamic work culture. Exposure to strategic decision-making in finance operations.

Job Description: Catalog Operations – Studio Team Location : Bangalore Contract Duration : 6 months Experience : 1–2 years About the Role We are looking for a detail-oriented and proactive Catalog Operations Specialist to join our Studio Team at FirstClub. In this role, you will play a key part in ensuring seamless execution of product photoshoots, managing shoot operations, and delivering high-quality imagery for our catalog. Key Responsibilities Shoot Planning Support Maintain and update shoot calendars Consolidate crew availability & shoot requirements Confirm SKU counts for daily shoots On-Ground Troubleshooting Support with prop handovers and team briefings for smooth shoot operations Procure food props and coordinate shoot planning & scheduling Image QC & Delivery Conduct QC checks on delivered imagery against guidelines Flag and coordinate revisions for incorrect images Ensure metadata on production trackers is accurate & up to date Stakeholder Liaison Share image links & feedback status with brands/categories Coordinate with category teams on missing SKUs/styles and RCA Support catalog initiatives like videos, creative shoots, and banners Freelancer Communication Relay briefs, check crew ETAs, and manage availability Help troubleshoot blockers for freelance crew during shoots Props & Styling Coordination Manage daily food prop requirements & availability at in-house and outsourced studios What We’re Looking For 1–2 years of experience in catalog operations, studio management, or production coordination Strong organizational skills and ability to multitask in a fast-paced environment Excellent communication and stakeholder management skills Hands-on approach with problem-solving mindset Prior exposure to e-commerce, retail, or studio setups is a plus Contract Details Duration: 6 months (with potential for extension based on performance and business needs) Location: Bangalore (on-ground presence required for shoots)

About First Club At First Club , we blend culture, community, and conscious living. Our mission is to create spaces — physical or digital — where individuals thrive through collaboration, creativity, and sustainability. We believe in doing great work with purpose , and we’re looking for people who are passionate, driven, and aligned with our values. Role Overview We’re looking for a Business Analyst skilled in Excel and SQL to support data-driven decision-making across teams. Experience with Python is a strong plus. You will analyze large datasets, generate actionable insights, and help improve business performance. Key Responsibilities Extract, clean, and analyze data using SQL and Excel to support marketing, operations, and sales teams. Build dashboards, reports, and automated tools to monitor key business metrics. Collaborate with cross-functional teams to translate data insights into business actions. Assist in data validation and quality checks. Use Python (optional but preferred) for advanced data manipulation and analysis. Support ad hoc analyses and present findings clearly to stakeholders. Requirements 2–4 years of experience as a data analyst or in a similar role. Strong proficiency in Excel (pivot tables, advanced formulas). Expert-level SQL skills for querying large datasets. Familiarity with Python for data analysis is a strong advantage. Analytical mindset with excellent problem-solving skills. Good communication skills and ability to work collaboratively in a startup environment. Why Join FirstClub? Join a fast-growing startup where your data skills will directly impact strategic decisions, operational efficiency, and customer experience.

As the Partnership & Community Lead at First Club, you will play a crucial role in fostering the growth and engagement of our community. Your main objective will be to develop and implement strategies that cultivate a dedicated community of members, partners, and advocates who share our core values of clean eating, quality, and convenience. Your responsibilities will include devising and implementing initiatives to expand First Club's member community both online and through in-person events. You will be responsible for identifying and collaborating with brand partners, influencers, health & wellness experts, and advocates of clean-label products. Additionally, you will be in charge of organizing community events, webinars, and workshops that enhance member engagement and strengthen brand loyalty. Creating effective communication channels to facilitate feedback collection, fostering a sense of belonging within the community, and working closely with marketing, product, and customer experience teams to ensure alignment with brand objectives will also be part of your role. Monitoring key community metrics such as engagement, growth, and sentiment and adjusting strategies accordingly will be essential for success in this position. To excel in this role, you should have at least 3-5 years of experience in community building, partnerships, or brand engagement. A strong network and prior experience working with influencers, wellness experts, or lifestyle brands would be advantageous. Exceptional communication, storytelling, and relationship-building skills are crucial. A passion for health, clean-label living, or food wellness is preferred, along with the ability to work independently and creatively in a dynamic startup environment.,

First Club is a Bengaluru-based platform reimagining how India shops for everyday essentials. We focus on exceptional quality across every single product—whether it’s fruits, flours, oils, dairy, or home staples. Every item on our platform is handpicked, clean-label, and tested for freshness and transparency. Role Overview As the founding Product Analyst , you will: Set up the product analytics stack, pipelines, and event structures. Partner with Product, Business, and CX to translate data into clear, actionable insights. Define metrics, dashboards, and processes that make the company truly data-driven. Lead deep dives into user journeys, funnels, and growth experiments to identify opportunities. Key Responsibilities Build and maintain clean, scalable data pipelines and dashboards. Define and own core product/business metrics (North Star & supporting KPIs). Run funnel, cohort, and retention analyses to understand user behavior. Partner with product managers on A/B testing and feature impact analysis. Create simple automations or scripts to reduce manual reporting and enable scale. What We’re Looking For 2–4 years of experience as a Product Analyst / Data Analyst / Growth Analyst at Tier-1 tech/product companies. Strong expertise in SQL , data visualization (Looker, Superset, Tableau, etc.), and event-driven analytics (Mixpanel, Amplitude, Firebase, GA4). Solid grasp of experimentation, funnel analysis, and behavioral cohorting. Clear communication skills and ability to influence product/business decisions. Good to Have Proficiency in Python for data analysis and automation. Experience building automated reporting workflows . Curiosity around AI agents / LLMs for internal tools and decision support. Exposure to quick commerce, consumer internet, or subscription products. Why Join Us Be the first analytics hire —set the vision, tools, and culture for data-driven decision making. Work on high-velocity product problems with direct impact on customer experience. Opportunity to grow into a leadership role in analytics as we scale.

You will be responsible for leading the on-ground execution of store launches and hyperlocal go-to-market activations as the Area Captain - GTM at First Club. Your role will involve various tasks such as ensuring brand visibility, sampling, events, and merchandising are deployed as per the GTM strategy, building and managing local partnerships for customer acquisition, coordinating with different teams for executing hyperlocal campaigns, and acting as the on-ground point of contact for city/zone launches. Key Responsibilities: - Lead end-to-end GTM execution for new area launches and plan for activation. - Ensure brand visibility, sampling, events, and merchandising are deployed as per GTM strategy. - Build and manage local vendor, society, and community partnerships to drive acquisition. - Coordinate with marketing, ops, and design teams to execute hyperlocal campaigns (flyers, kiosks, banners, etc.). - Act as the on-ground POC for city/zone launches, ensuring timelines and quality benchmarks are met. - Track and report launch KPIs: orders, new members, CAC, NPS, etc. - Provide local market feedback and insights to optimize future GTM rollouts. Qualifications Required: - 3-5 years of experience in on-ground marketing, GTM execution, or city launches (preferably in Q-commerce, FMCG, D2C, or hyperlocal services). - Strong project management and operational execution skills. - Comfortable working in fast-paced, target-driven environments. - Excellent communication and stakeholder coordination abilities. - Ability to hustle, adapt, and think on your feet during live GTM rollouts. At First Club, we blend culture, community, and conscious living to create spaces where individuals thrive through collaboration, creativity, and sustainability. If you are passionate, driven, and aligned with our values, we welcome you to join our team and contribute towards doing great work with purpose.,

As a member of the Brand Design Team at FirstClub, you will have the opportunity to showcase your creativity and skills in reimagining how India shops for everyday essentials. FirstClub, a Bengaluru-based platform, is committed to delivering exceptional quality products, ranging from fruits, flours, oils, dairy, to home staples. Each product on our platform is meticulously handpicked and tested for freshness and transparency. Founded by Ayyappan R (ex-Cleartrip, Flipkart, Myntra) and supported by renowned investors like Accel and RTP Global, we are dedicated to crafting a thoughtful commerce experience through selective sourcing, meaningful curation, and neighborhood-first rollouts. Key Responsibilities: - Utilize your 03 years of experience in Creative Ops / Design / Creative Production to contribute to the brand's success. - Demonstrate your skills through an impressive portfolio that includes flyers, digital campaigns, and offline branding. - Showcase proficiency in tools such as Figma, Adobe Suite (Photoshop, Illustrator, InDesign), and Canva. - Gain bonus points for exposure to retail/storefront branding & event creatives. Qualifications: - 03 years of experience in Creative Ops / Design / Creative Production. - Impressive portfolio spanning flyers, digital campaigns, and offline branding. - Proficient in tools like Figma, Adobe Suite (Photoshop, Illustrator, InDesign), and Canva. - Bonus points for exposure to retail/storefront branding & event creatives. Skills We Value: - Strong design acumen and quick execution. - Excellent project management and multitasking abilities. - Ability to balance creativity with meeting deadlines. - Embrace a startup mindset: resourceful, solution-oriented, and proactive. - Exceptional collaboration skills, working closely with GTM, BD, and Community teams. Please attach your portfolio & resume while applying to showcase your creative capabilities.,