Intern - Customer Insights

As a Customer Experience Champion intern at FirstClub, you will play a crucial role in redefining how India shops for everyday essentials and indulgent picks across groceries, gourmet food, and lifestyle products. Your primary responsibility will be to interact with customers on a daily basis, listen to their feedback, understand their experience with the app, and collaborate with internal teams to enhance their overall experience. Your key responsibilities will include speaking to customers daily, gathering insights on app usage and product satisfaction, identifying common patterns, and sharing actionable feedback with the team. You will work closely with the product, operations, and marketing teams to push for improvements and ensure a seamless customer experience. We are looking for individuals who are passionate about talking to people, comfortable with both structured and unstructured conversations, and possess excellent listening and documentation skills. Fluency in English is required, and proficiency in Hindi or Kannada is a bonus. We value individuals with hustle, curiosity, and a genuine drive to make things better. By joining FirstClub as an intern, you will have the opportunity to be part of a fast-growing startup that prioritizes quality and customer satisfaction. You will gain insights into how product, operations, and customer experience intersect, work closely with the leadership team, and see your feedback in action. This is a paid internship, and you will receive a certificate upon completion. If you are excited about solving real problems, engaging with real users, and contributing to the meaningful growth of our platform, we encourage you to apply for this internship.,