Financial Services Account Associate II (Mutual Funds Blended process)

You will have the opportunity to work on challenging and relevant issues in financial services and technology at FIS, a team that values openness, collaboration, entrepreneurship, passion, and fun. **Key Responsibilities:** - Providing excellent customer service as a telephonic concierge and primary point of contact for high-value customers of financial institutions. - Handling inquiries and performing account maintenance on deposits and money market accounts. - Collaborating with internal and external clients and departments to resolve issues, comply with requests, and respond to inquiries. - Following up on escalated or referred service tickets and inquiries. - Identifying present and future client needs and discussing solutions. - Meeting service expectations, building rapport with callers, and promoting bank products. - Conducting banking transactions and identifying opportunities to market bank products. - Maintaining knowledge of products and services and staying updated on new offerings and changes. **Qualifications Required:** - 1 to 3 years of experience in Finance and Mutual fund. - Excellent communication and interpersonal skills. - Experience working with global or other teams. - Knowledge of Customer Services and a global mindset is desirable. - Willingness to work night shifts (5 days a week) and ready for rotational shifts. At FIS, you will be offered a multifaceted job with a high level of responsibility and various opportunities for professional education and personal development. The company provides a competitive salary and benefits, along with career development tools and resources. Please note that FIS is committed to protecting the privacy and security of personal information. The company follows a direct sourcing model for recruitment and does not accept resumes from agencies not on the preferred supplier list.,