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Financial Services Account Associate II

Financial Services Account Associate II

FIS

0 - 6 years

2 - 8 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

Career development Interpersonal skills Money market Finance Accounts Associate Associate II Customer service Technology solutions Financial services Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description

About the team

It s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world s largest global provider dedicated to financial technology solutions!

What you will be doing

Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution s high-value customers.
Addresses inquiries and performs account maintenance on deposits and money market accounts.
Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals.
Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function.
Interfaces with clients to determine present and future needs and discusses progress toward solutions.
Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs.
Completes banking transactions and identifies opportunities to market bank products to best meet each caller s personal needs.
Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services.

What you bring

Excellent communication and interpersonal skills
Experience of working with global/other teams
Detail oriented and regard for timeliness
High regard for deadlines and deliverables

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities

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