Field Technician

Role & responsibilities

A. Installation & Commissioning

• Install and configure GPS and OBU devices, biometric machines, PIS display boards, routers, and other transit equipment.
• Conduct site readiness checks and ensure compliance with system requirements.
• Perform Integration testing and data analysis
• Training to drivers, depot staff related to operations of hardware and software

B. Maintenance & Troubleshooting

• Execute preventive and corrective maintenance on deployed devices.
• Diagnose and resolve hardware, software, and network issues within defined SLAs.
• Replace faulty components and ensure device uptime targets are achieved.
• Escalate unresolved or critical technical issues to senior management or OEMs.

C. Monitoring & Operations Support

• Monitor device health, connectivity, firmware updates, and transaction flow.
• Liaise with operations teams for smooth functioning of daily transit services.
• Provide on-ground support during audits, inspections, and special events.

D. Customer & Stakeholder Coordination

• Coordinate closely with depot managers, drivers, conductors, depot staff and other client representatives.
• Provide basic training to client teams on device handling and first-level troubleshooting.
• Maintain professional communication and service-oriented approach at all times.

E. Documentation & Reporting

• Maintain detailed logs of installations, service activities, and spare usage.
• Prepare daily/weekly reports and update incident management systems.
• Document recurring issues and assist in root cause analysis.

F. Compliance & Safety

• Adhere to company SOPs, safety standards, and client protocols.
• Handle sensitive system configurations and data responsibly.
• Ensure field activities do not interfere with public transport operations.