Field Support Specialist 3

As a Field Engineer, your primary responsibility will be to provide field system support which includes hardware break-fix, maintenance, and product installation at customer and oracle cloud sites. You will be required to interface with Dispatch, Logistics, and Domains while following the activities outlined in the on-site Action Plan. Your role will be crucial in ensuring a high level of customer satisfaction and meeting Service Level Agreements (SLA's) by effectively delivering technical support and service programs. You will act as the interface between the customer and the Domains, proactively assisting in problem resolution through the use of system-level diagnostics and escalation procedures. It is essential for you to have a deep understanding of service processes and the capability to identify and resolve a wide range of problems efficiently. You will be expected to maintain a 24-hour commitment to support customer contractual requirements, which will involve participation in the regional standby rotation program. Your dedication and expertise as a Field Engineer will play a key role in upholding the technical support standards and ensuring a seamless experience for our customers.,