4.0 - 8.0 years

0 Lacs

maharashtra

On-site

As a Field Engineer, your primary responsibility is to provide field system support at customer and Oracle cloud sites. This includes hardware break-fix, maintenance, and product installation. You will interface with Dispatch, Logistics, and Domains to ensure activities align with the on-site Action Plan. Your goal is to maintain a high level of customer satisfaction and meet Service Level Agreements (SLAs) through effective delivery of technical support and service programs. You will proactively identify and resolve issues using system level diagnostics and escalation procedures, demonstrating a deep understanding of service processes. Key Responsibilities: - Provide Onsite Product Support ...

Posted 1 month ago

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Field Support Specialist 3 Oracle

3.0 - 7.0 years

0 Lacs

delhi

On-site

As a Field Engineer, your primary responsibility will be to provide field system support which includes hardware break-fix, maintenance, and product installation at customer and oracle cloud sites. You will be required to interface with Dispatch, Logistics, and Domains while following the activities outlined in the on-site Action Plan. Your role will be crucial in ensuring a high level of customer satisfaction and meeting Service Level Agreements (SLA's) by effectively delivering technical support and service programs. You will act as the interface between the customer and the Domains, proactively assisting in problem resolution through the use of system-level diagnostics and escalation proc...

Posted 1 month ago

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Senior Field Support Specialist - OCI Oracle

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

A Field Engineer is responsible for providing field system support, including hardware break-fix, maintenance, and product installation on customer and Oracle Cloud sites. You will interface with Dispatch, Logistics, and Domains in accordance with activities set out in the on-site Action Plan. Your primary focus will be to ensure a high level of customer satisfaction and meet Service Level Agreements (SLAs) through the effective delivery of technical support and service programs. You will proactively help to find problem resolution through the use of system-level diagnostics and escalation procedures. It is essential to have a deep understanding of service processes and be able to identify a...

Posted 3 months ago

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Senior Field Support Specialist Oracle

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance, and product installation on customer and Oracle Cloud sites. You will be interfacing with Dispatch, Logistics, and Domains in accordance with activities set out in the on-site Action Plan. Ensuring a high level of customer satisfaction and meeting Service Level Agreements (SLA's) through effective delivery of technical support and service programs by interfacing between the customer and the Domains. Proactively assisting in problem resolution through the use of system-level diagnostics and escalation procedures. You should have a deep understanding of service processes and be able to...

Posted 3 months ago

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