Field Supervisor

1. Job Title:

Collection Field Supervisor / Field Recovery Supervisor

2. Department:

Collections & Recovery

3. Reporting To:

Collection Manager / Area Manager

4. Key Responsibilities

A. Team Management

• Supervise and manage a team of field collection executives.
• Assign daily field allocations, routes, and overdue case lists.
• Conduct morning briefings and end-of-day reviews.
• Train team members on communication, negotiation, and compliance guidelines.
• Monitor GPS/location tracking and field productivity.

B. Collection Operations

• Ensure achievement of monthly collection targets (DPD-wise, bucket-wise).
• Review team performance, visit reports, PTP commitments, and payments.
• Support field executives in difficult/critical customer cases.
• Handle escalated accounts, skip/absconding cases, and settlements.
• Coordinate with agencies, tele-calling teams, and branch staff.

C. Customer Handling

• Visit customers directly for high-value / NPA / chronic overdue accounts.
• Negotiate effectively for payment, settlement, or restructuring options.
• Resolve disputes related to loan details, charges, or repayment plans.
• Ensure respectful and compliant behavior with customers (as per RBI norms).

D. Compliance & Documentation

• Ensure the team strictly follows RBI fair practice code and company SOP.
• Check receipts, collection proofs, and documentation submitted by field staff.
• Maintain MIS reports, daily dashboards, and performance trackers.
• Identify risk cases, fraud indicators, or regulatory issues and report immediately.

E. Coordination & Reporting

• Coordinate with credit, sales, operations, and legal teams for case resolutions.
• Prepare daily/weekly MIS on recovery status, team performance, and high-risk cases.
• Report collection challenges, field issues, and improvement plans to management.
• Support in legal actions (Sec. 138, arbitration, repossession) when required.

5. Required Skills

• Strong leadership and team handling skills.
• Excellent negotiation & communication.
• Analytical skills for MIS, data review, and performance tracking.
• Good knowledge of buckets (0+, 30+, 60+, 90+, NPA) and field processes.
• Ability to manage pressure and conflict situations.
• Strong knowledge of local geography and customer behavior patterns.

6. Qualifications

• Minimum: 12th Pass; Preferred: Graduate.
• 2–5+ years of experience in collections, preferably with team handling experience.
• Experience in NBFC/Bank/Agency field collections preferred.

7. Additional Requirements

• Two-wheeler with valid driving license.
• Smartphone with internet; familiarity with collection apps.
• Willingness to travel extensively and work in the field with the team.

8. Performance Metrics (KPI)

• Monthly recovery % vs. target.
• Team productivity (visits, PTP, paid cases).
• Bucket-wise roll-back improvement.
• Skip tracing success rate.
• Customer complaints & compliance score.
• Agency performance control (if applicable).

Job Type: Full-time

Pay: ₹9,999.00 - ₹99,999.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person