Field Service Technician

Job Title:

• Rajasthan

  (Jaipur/Udaipur)

• Gujarat

  (Vadodara)

Karnataka

• Maharashtra

  (Mumbai/Navi Mumbai)

• Odisha

  (Bhubaneswar)

Department:

• Field Service & Maintenance:

• Perform

  mechanical and electrical maintenance

  on Tri Electrics electric vehicles, including golf carts and other EV products.
• Troubleshoot and diagnose issues with vehicle components, including motors, controllers, batteries, and electrical systems.
• Execute preventive maintenance, routine inspections, and repairs based on service schedules and customer needs.

• Customer Interaction:

• Serve as the primary field technician for on-site repairs and maintenance, ensuring high-quality service.
• Communicate with customers to gather information on vehicle issues, provide updates on service progress, and offer recommendations for future maintenance needs.

• Documentation & Reporting:

• Complete service reports, job cards, and other documentation after each service visit.
• Maintain accurate records of parts used, work completed, and vehicle status.

• Collaboration with Service Team:

• Work closely with the Service Coordinator and Service Manager to ensure timely and efficient service delivery.
• Provide feedback on vehicle performance and recommend potential product improvements based on customer interactions and on-site repairs.

• Inventory Management:

• Ensure that service vehicles are stocked with the necessary parts and tools for on-site repairs.
• Assist in inventory management by reporting any part shortages or defective items to the relevant teams.

Key Requirements:

• Experience:

• Minimum of

  3-4 years

  of hands-on experience in

  mechanical and electrical maintenance

  , preferably in

  automobile

  or

  electric vehicle (EV)

  maintenance.

• Education:

• Diploma in Engineering (Mechanical/Electrical/EEE)

  or equivalent with hands-on experience in maintenance work.

• Skills:

• Strong knowledge of

  mechanical and electrical systems

  in vehicles, with the ability to troubleshoot and repair faults.
• Ability to use diagnostic tools and equipment to identify issues.
• Proficient in

  English

  (reading, writing, and speaking).

• Hindi

  and

  local state language

  proficiency is mandatory for effective communication with customers and local teams.

• Personal Attributes:

• Self-motivated and able to work independently.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent communication and customer service skills.
• Willingness to travel frequently to customer sites.