Field Service engineer

Key Responsibilities:

1. Machine Installations & Maintenance:

• Install and configure machines in the designated regions as assigned by the company.
• Ensure proper setup, calibration, and functionality of machines at client locations.
• Conduct periodic maintenance and troubleshoot technical issues to minimize downtime.

1. User Training & Support:

• Train end-users in

  banks and financial institutions

  on machine functionalities and best practices.
• Provide hands-on demonstrations and guidance to ensure smooth machine operations.
• Address customer queries and offer technical support when needed.

1. Service Level Agreement (SLA) Management:

• Ensure adherence to

  SLA commitments

  for service response and resolution times.
• Monitor and report machine performance, maintenance activities, and service requests.
• Work closely with the support team to escalate and resolve critical technical issues efficiently.

Requirements:

• Experience:

  Prior experience in

  machine installation, field service, or technical support

  (preferably in banking/financial hardware).

• Technical Skills:

  Knowledge of

  hardware troubleshooting, installation, and maintenance

  .

• Soft Skills:

  Strong

  communication, training, and problem-solving skills

  .

• Travel:

  Willingness to travel to client locations as per company requirements.