Field Service Engineer I

Are you looking for an impactful role in a fast-growing company that contributes to the advancement of science and human well-being Do you enjoy the freedom of a field-based position where each day brings new challenges and the opportunity to become a trusted advisor to customers Are you seeking numerous opportunities for personal and professional growth within your career If your answer is yes, then we are excited to hear from you! At Waters, we specialize in designing and manufacturing innovative products, solutions, and services that assist our customers in overcoming scientific challenges. Our dedicated team members play a crucial role in solving meaningful problems, and their passion and pride in their work make Waters an exceptional workplace. As a Field Customer Support Specialist at Waters, you will engage with customers from various lab-based scientific sectors, ensuring a diverse and stimulating role where each day presents unique experiences. With Waters being a global organization, the potential for learning, growth, and development is boundless. Many of our team members have successfully advanced their careers within their current roles or transitioned to different areas of the business, including applications support, sales, global support, and leadership positions. Responsibilities As a Field Customer Support Specialist, your key responsibilities will include: - Installation, qualification, validation, calibration, maintenance, and repair of Waters systems. - Analysis and review of system and scientific data to identify problems and recommend appropriate solutions. - Collaboration with cross-functional teams to expedite repairs and ensure customer satisfaction. - Effective communication of work performed and follow-up plans to manage customer expectations. - Establishing strong relationships and trusted partnerships with customers to offer advice and support on Waters products and services, while exploring opportunities to enhance their laboratory operations further. To support you in fulfilling these responsibilities, you will receive comprehensive training, work alongside a supportive team, and engage in continuous learning and development initiatives. Qualifications We are seeking individuals who: - Have an interest in science, problem-solving, service, and interpersonal interactions. - Possess a background in laboratory, analytical, chemistry, or engineering fields. - Demonstrate flexibility, a passion for variety in their role, and the ability to build trusted relationships with customers. At Waters, we acknowledge the under-representation of diverse backgrounds in STEM careers and strive to create an inclusive environment. We welcome applications from individuals who believe they can contribute value to our business, even if they do not meet all the role requirements. Rewards In return for your contributions, we offer a competitive benefits package, including: - Flexibility in managing your time and tasks. - Opportunities for growth, development, and career progression. - Competitive salary and incentive programs. - Company car for field-based roles. - Wellbeing programs, Employee and Family Assistance Program (EAP), and private health care. - Strong pension contributions and various employee insurance benefits. - Generous paid annual leave, maternity, and paternity leave. - Education and tuition reimbursement opportunities. - Social events and a positive working environment surrounded by supportive colleagues. Company Description Waters Corporation (NYSE: WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our company plays a critical role in ensuring the efficacy of medicines, food safety, water purity, and product quality and sustainability. With over 7,600 passionate employees in over 100 countries, we collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.,