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Field Service Engineer

Field Service Engineer

Cytiva

7 - 10 years

14 - 15 Lacs

pune

Posted:1 week ago| Platform:

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Skills Required

spr instrumentation telecommunication customer support life sciences customer service continuous improvement technical support preventive maintenance chromatography

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Field Service Engineer is responsible for conducting service, repair and/or installation of Cytiva products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines the most cost-effective solution. Escalates complex issues to a greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

This position reports to the Area Service Manager and is part of the Equipment Services India Team located in Pune and will be working remotely to cover West 1 region which includes MH, MP & GOA. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

What you will do:

Performing installations, Qualifications activities
Planning & execution of Preventive maintenance activities with 0 tolerance, No compromise on Service delivery
Complete the given task, breakdown in stipulated time
Diagnoses system failures and determines the most cost-effective solution.
Escalates complex issues to a greater level of technical support or quality reporting system. Maintain the customer PM record, contracts

Who you are:

Diploma / Degree in Electronics, Instrumentation, Electronics & Telecommunication
Min 7-10 year hands-on experience on chromatography systems, FPLC, Columns, DSP systems system , Bioreactors & analytical systems
In-depth understanding of analytical instrumentation in service & problem-solving skill
Must to have knowledge of computer handling
Need fluency in English

Travel Requirements:

Ability to travel - Ability & willingness to travel, overnight, within territory or locations within short notice, if required

It would be a plus if you also possess previous experience in:

Chromatography, Bioreactors, Analytical instruments like SPR, scanners,

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Field Service Engineer