Field Relationship Manager

Job Description: Field Relationship Manager (FRM) NoBroker Loans

Location:

Department: Loans / Financial Services

Role Type: Full-time | Field Role

About Company:

NoBroker is Indias FIRST and ONLY PropTech Unicorn with a disruptive tech-based, capital-efficient business model. We use technology in the real-estate space to help customers buy/sell/rent a property seamlessly by eliminating third-party(Brokers) involvement and brokerage. We assist our stakeholders in reducing 90% of transaction cost by connecting property owners and tenants, buyers and sellers directly with the help of AI-driven technology. Our mission is to make real estate transactions streamlined, convenient and brokerage-free for everyone across India.

With a cumulative 1.5 crore customers, it has grown 10X in the last two years. With five rounds of funding of $361 mn, it is well funded by key US, Indian, Japanese and Korean investors like Tiger Global, General Atlantic, SAIF Partners, Moore Strategic Ventures; KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 5,000+ people. Deliver Business Targets – Achieve top-line and bottom-line targets for the Business by closely monitoring and driving key business metrics - Conversions, Core

Role Overview

The Field Relationship Manager (FRM) will be responsible for building and maintaining strong relationships with bank partners, ensuring smooth coordination between the Loan Billing team, Banking Alliance Team, and external stakeholders. The role requires high ownership, excellent communication skills, timely follow-ups, and the ability to manage data and documentation efficiently. Travel, including intercity travel, may be required based on business needs.

Key Responsibilities

1. Relationship Management

Build and nurture strong working relationships with bank officials across branches and loan teams.

Act as the primary point of contact between NoBroker and assigned banks.

Ensure prompt resolution of queries raised by bank partners.

2. Invoice & Documentation Handling

Timely submission of invoices to banks as per required formats and process guidelines.

Ensure error-free documentation and maintain proper records for audit and compliance.

Coordinate with the internal Billing team to ensure accuracy of data shared with banks.

3. Follow-ups & Coordination

Conduct rigorous follow-ups with banks for payment status, invoice acknowledgment, discrepancies, or pending approvals.

Work closely with the Loan Billing team to resolve issues and ensure smooth end-to-end processing.

Coordinate with employers/HR for required documents or confirmations when needed.

4. Data & Reporting

Maintain and track MIS/data related to invoices, payments, escalations, and resolution status.

Share periodic updates and reports with internal stakeholders.

Ensure confidentiality and accuracy in all data handling.

5. Travel & Field Work

Be comfortable with local travel for bank meetings or documentation handover.

Intercity travel may be required based on business urgency or partner requirements.

Required Skills & Qualifications

Strong relationship-building and stakeholder management skills.

Excellent verbal and written communication.

Good understanding of loan processes, billing cycles, or financial documentation (preferred but not mandatory).

High ownership, discipline, and ability to follow up rigorously.

Proficiency in Excel/Google Sheets for data tracking.

Comfortable with travel (local + intercity if needed).

Why Join NoBroker Loans?

Opportunity to work closely with top banking partners.

High visibility role with ownership and learning opportunities.

Fast-paced environment with a strong focus on execution and results.