Field Operations Executive

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. Formed in 2017 through a joint venture between Pest Control India and Rentokil, Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The company focuses on developing industry-leading service operations through the sharing of best practices, new innovations, and the use of digital technologies. Our Family Of Businesses Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Initial Hygiene, a market leader, provides quality, diligent, and friendly services to customers. Initial Workwear specializes in the supply and laundering of workwear in France. Ambius is an expert in interior and exterior landscaping across the US, Europe, Asia & Pacific. Steritech Brand Protection provides innovative solutions to mitigate risks and drive business growth. Specialist businesses such as Medical Services, Specialist Hygiene, and Property Care lead their respective fields. We have central support functions in Human Resources, IT, Finance, Legal, and Marketing & Innovation. Working within our functions departments means supporting all our businesses in India. General Duties & Responsibilities As an Operational Executive (OE), you will be responsible for daily service operations in your assigned service area. You will supervise technicians to ensure quality service delivery according to company SOPs. Conducting Technicians Performance Assessments and providing coaching and training to improve service quality will be part of your role. You will also handle customer audits, documentations, complaints, and service delivery issues. Requirements To be considered for this role, you will need a minimum B. Sc. in Chemistry, Zoology, or Agriculture. Any prior experience in pest management or service industry operations is desirable. Proficiency in computer applications such as Excel, Word, and PowerPoint is required. Familiarity with internal company systems like iCABS, STP, iAuditor, and others is also necessary. Benefits Joining us, you can expect an attractive base salary, group mediclaim insurance policy, and travel reimbursement. Rentokil Initial believes in providing equal opportunities and promoting workplace diversity to create an inclusive environment for all employees to thrive.,