Field Executive

Company Description

Urban Company, founded in November 2014, is Asia’s largest technology marketplace for home services. The company offers a diverse range of services including beauty & spa at home, cleaning, plumbing, carpentry, appliance repair, and painting through its mobile app and website. Operating in 50+ cities across India, the UAE, Singapore, and the Kingdom of Saudi Arabia, it partners with over 42,000 hand-picked service professionals to deliver high-quality experiences at home. Urban Company’s full-stack approach transforms service professionals into organized and high-quality micro-entrepreneurs, fulfilling its vision of delivering exceptional home services.

Role Description

This is a full-time on-site role for a Field Executive located in Chennai. The Field Executive will be responsible for overseeing service delivery, managing and training service professionals, ensuring customer satisfaction, and addressing any service-related issues. Daily tasks include conducting field visits, monitoring service quality, coordinating with various teams to ensure seamless operations, and maintaining compliance with company standards.

Qualifications

• Customer service and relationship management skills
• Experience in field operations and team management
• Strong communication and interpersonal skills
• Problem-solving and conflict resolution abilities
• Basic technical knowledge related to service delivery (e.g., plumbing, carpentry)
• Ability to work independently in an on-site environment.
• Prior experience in home services industry is a plus
• Bachelor’s degree in Business Administration, Operations Management, or related field
• Hindi Speaking is a must.