Field Desktop Engineer ( Chandigarh)

Description We are seeking a skilled Field Desktop Engineer to join our team in Chandigarh. The ideal candidate will have 1-6 years of experience in providing technical support for desktop and laptop systems. This role requires a strong understanding of hardware and software troubleshooting, excellent communication skills, and the ability to work in a dynamic environment. Responsibilities Install, configure, and maintain desktop and laptop hardware and software. Provide technical support to end-users in a timely and efficient manner. Troubleshoot and resolve hardware and software issues remotely and on-site. Ensure proper functioning of computer systems, printers, and other peripherals. Document and track technical issues and resolutions in a ticketing system. Assist in the setup and deployment of new devices and software applications. Collaborate with IT teams to implement system upgrades and patches. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 1-6 years of experience in a desktop support or field engineering role. Proficiency in Windows and Linux operating systems. Strong knowledge of hardware components and troubleshooting techniques. Experience with Active Directory, DHCP, DNS, and other networking concepts. Familiarity with remote desktop tools and ticketing systems (e.g., ServiceNow, Jira). Excellent communication and interpersonal skills. Should comfortable field work. Data Backup / OS Installation Basic Network knowledge Open to travel in Mumbai Comfortable for field work Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L2/L3 & Spares support.