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3.0 - 5.0 years
9 - 19 Lacs
Bengaluru
Work from Office
Job Summary We are looking for a motivated Professional Services Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers You will provide Level 2 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades and advanced configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. Job Requirements - NetApp Storage Expertise : Deploying, administering, troubleshooting, upgrading, and managing NetApp Storage using tools like ActiveIQ Unified Manager. - Advanced NetApp Concepts : Proficient in snapshots, failover, provisioning, deduplication, cloning, SnapMirror, performance tuning, and security hardening. - Additional NetApp Technologies : Experience with Storage grid, E-Series, SolidFire, HCI. - Scripting Skills : Basic PowerShell/Python scripting. - Infrastructure Knowledge : Understanding compute, virtualization, networks (Flex pod, Cisco UCS, IBM Blade Center, System X, VMware vSphere, Microsoft OS/Apps, Commvault). - Storage Protocols : Strong grasp of CIFS, NFS, iSCSI, NVMe, Fibre Channel. - ITIL Methodologies : Change, incident, problem, configuration management; ITIL Fundamentals certification desired. - Communication & Documentation : Strong customer communication, documentation skills, and stakeholder relationship management. Education - Typically requires a minimum of 4 years of related experience with a bachelor’s degree. - Alternatively, 3 years of experience with a master’s degree. - A PhD with relevant professional experience is also acceptable. - Equivalent combination of professional education/training and applicable work experience may be considered.
Posted 2 months ago
5.0 - 7.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Commvault Backup Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities:-Perform installation, configuration, and optimization of Backup infrastructure to ensure high availability, performance, and scalability for backup and recovery.- Perform capacity planning and forecasting to support future data growth and license demand.- Analyze and implement data protection and disaster recovery strategies, including backup, replication, and failover solutions, leveraging the capabilities of Veritas NetBackup with Flex scale appliance, Nutanix based backup and Azure Backup.- Monitor Backup infrastructure health, performance, and utilization, proactively identifying and resolving issues to ensure uninterrupted operation.- Stay current with industry trends and advancements in backup technologies, evaluating and recommending new solutions and features to enhance the backup infrastructure.- Collaborate with vendors and third-party providers to evaluate, procure, and implement hardware and software upgrades as needed.- Provide technical support and guidance to other IT teams and end-users, troubleshooting backup-related issues and providing timely resolutions.- Collaborate with cross-functional teams to gather and analyze business needs, translating them into technical requirements for backup solutions.- Knowledge of architectures, technologies, and protocols, including SAN, NAS, Fiber Channel, iSCSI, NFS, and CIFS.- Experience with virtualization, deduplication, compression, and other advanced backup features.- Good analytical and problem-solving skills, with the ability to troubleshoot complex backup issues and perform root cause analysis.- Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members, stakeholders, and vendors.- Demonstrated ability to work independently and as part of a team, groom team with knowledge and experience and manage multiple priorities with projects simultaneously. Professional & Technical Skills: - Must To Have Skills: Proficiency in Commvault Backup Administration.- Strong understanding of backup and recovery processes.- Experience with troubleshooting and resolving application issues.- Familiarity with system monitoring tools and performance tuning.- Ability to document processes and create user guides for application support.- Good understanding of datacenter and cloud infrastructure and experience with Microsoft Azure IaaS.- Experience in NetBackup, Azure Backup, Nutanix based Backup- Knowledge of scripting languages to perform administrative tasks.- Familiarity with ITIL processes and incident management.- Excellent problem-solving and analytical skills.- Client facing interaction. Additional Information:- The candidate should have a minimum of 5-7 years of experience in Veritas NetBackup on Flex scale appliance.- This position is based at our Bengaluru office.- A 15-year full time education is required. Qualification 15 years full time education
Posted 2 months ago
3.0 - 5.0 years
9 - 19 Lacs
Bengaluru
Work from Office
Job Summary As a Storage Support Engineer, you provide support to customers, customer support personnel, and field support staff that is focused on diagnosing, troubleshooting, repairing and debugging NetApp products. You respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, and you ensure delivery of optimal results. You must be a “take charge” professional with demonstrated technical problem-solving skills; and a subject matter expert; and have a strong customer service orientation and experience. You'll also be happy to come into the office either full time or hybrid (minimum two days a week). • Respond to situations where NetApp product support has been unable to solve customer’s technical issues. • Collaborate with or escalate cases with other NetApp Technical Support teams and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise in order to most quickly facilitate solutions for customers. • Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise. • Create new knowledge base articles to share information and best practices for reuse throughout the Technical Support Center • Focus on E-series and StorageGRID specialization and build deep technical expertise in these areas. Job Requirements • Storage and Object based storage experience • Ability to troubleshoot difficult technical issues with strong commitment to deliver excellent customer service experience. • Passion and ability to learn new technologies in a fast-pace environment. • Work well in a team environment and be a proactive contributor to team development projects. • Creative approach to problem solving and demonstrate a ‘can-do’ attitude. • High ability to multi-task, manage workload and define priorities based on business impact of issues. • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. • Ability to follow standard engineering principles and practices. Strong Understanding of the Following: Hardware principles, RAID, and iSCSI Object-based storage and S3 protocol Distributed databases (Cassandra) Network troubleshooting experience (Wireshark, TCP) Linux administration and scripting Virtualization (VMware, Docker-containers) Data protection and understanding of T10 Protection Information (PI) concepts Experience with NetApp Data ONTAP 9.0+ (a plus), Fiber Channel, Infiniband, NVMe-oF, HTTP/RestAP Education • Typically requires a minimum of 2-5 years related experience within a similar Technical Support role • A Bachelor of Science in Engineering or Computer Science; or equivalent related experience is required
Posted 2 months ago
5.0 - 6.0 years
14 - 18 Lacs
Bengaluru
Work from Office
5-6 years of experience in C/C++ development Worked on NVME , SAS , Fiber channel Knowing Linux Kernel programming is added advantage Good in communication
Posted 2 months ago
7 - 9 years
0 - 0 Lacs
Thiruvananthapuram
Work from Office
Storage & SAN Management: Design, configure, deploy, and maintain Hitachi SAN storage systems. Implement storage zoning, LUN provisioning , volume management, and multipathing. Monitor storage performance, manage capacity planning, and optimize utilization. Ensure integration and compatibility with other storage platforms, including NetApp . Administer Veritas backup solutions, ensuring data availability, integrity, and security. Configure and manage Brocade SAN switches , including ISL setup and zoning . Maintain strong expertise in SAN protocols such as Fibre Channel (FC), iSCSI, SMB , and multipath configurations . Infrastructure Support: Conduct routine maintenance, patching, and upgrades on SAN and NAS systems. Troubleshoot and resolve complex storage issues related to performance, connectivity, and data access. Collaborate with IT teams (server, virtualization, database) to ensure storage alignment with business requirements. Develop and support Disaster Recovery (DR) and Business Continuity strategies. Documentation & Reporting: Create and maintain detailed documentation for all storage architectures, configurations, and operational procedures. Generate regular reports on storage performance, capacity, and trends. Provide clear, actionable recommendations for storage optimization, upgrades, and future planning. Facilitate smooth handovers to operational teams with complete knowledge transfer and documentation. Required Skills Hitachi Storage Management, SAN
Posted 2 months ago
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