Female Tele callers

As a Female Telecaller, you will play a crucial role in maintaining and expanding our customer base. Your primary responsibilities will involve making outbound calls to potential clients, addressing customer inquiries, and providing top-tier service to ensure customer satisfaction. This role requires excellent communication skills and the ability to build strong relationships over the phone.

Responsibilities

• Make outbound calls to prospective customers.
• Handle inbound customer inquiries and resolve issues.
• Maintain detailed records of calls and customer interactions.
• Follow up on leads and conduct customer surveys.
• Meet and exceed call targets and performance goals.
• Provide feedback and suggestions to improve customer service standards.

Qualifications

• High school diploma or equivalent.
• Previous experience in a telecalling or customer service role preferred.
• Fluent in English and regional languages.
• Ability to handle multiple tasks simultaneously and work under pressure.
• Excellent verbal communication and active listening skills.
• Strong problem-solving capabilities and conflict resolution skills.

Skills

• Customer Relationship Management (CRM) software proficiency.
• Excellent telephone etiquette.
• Data entry and record-keeping.
• Active listening.
• Salesforce or similar CRM tools.
• Microsoft Office Suite (Word, Excel).

Job Type: Full-time

Pay: ₹15,117.00 - ₹18,043.15 per month

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person