Female Customer Support Executive – Shipping Department (Night Shift- freshers)

Job Title: Female Customer Support Executive – Shipping Department (Night Shift)
Location: Noida 62
Salary: Up to ₹30,000 In-Hand
Shift: Night Shift (Both-Side Cab Provided)
Experience Required: Experience in US Process is Mandatory

Job Description:

We are seeking a Female Customer Support Executive to join our Shipping Department during the night shift. The ideal candidate must have prior experience in handling US-based customer support operations. The role involves managing shipment-related queries, resolving customer issues, and ensuring timely communication with logistics partners and clients.

Key Responsibilities:

• Handle inbound and outbound calls/emails related to shipping queries.
• Coordinate with US-based customers, courier partners, and internal teams.
• Resolve issues related to delayed, misplaced, or damaged shipments.
• Maintain accurate records of all customer interactions and transactions.
• Provide prompt and professional responses ensuring high customer satisfaction.
• Track shipments and update customers proactively.

Requirements:

• Only female candidates are eligible for this role.
• Prior experience in US customer support process is mandatory.
• Strong verbal and written communication skills in English.
• Familiarity with shipping/logistics processes will be an added advantage.
• Ability to work in a night shift environment.
• Good knowledge of MS Office tools and CRM systems.

Perks & Benefits:

• Salary up to ₹30,000 in-hand
• Night shift allowance (if applicable)
• Cab facility provided both sides
• Exposure to international work environment
• Growth opportunities within the organization

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Work Location: In person