Female CRM (Real Estate Background must)

Job Summary:

The CRM Post Sales Executive is responsible for managing and nurturing customer relationships after the sale of real estate properties. This role ensures a smooth and positive customer experience through timely communication, documentation handling, payment follow-ups, handover coordination, and addressing post-sale queries or concerns, ultimately supporting customer satisfaction and retention.

Key Responsibilities:

✅ Customer Communication & Support:

• Serve as the primary point of contact for customers after booking/sale.
• Provide regular updates on project progress, possession timelines, and payment milestones.
• Address customer queries, concerns, or complaints promptly and effectively.

✅ Documentation & Compliance:

• Coordinate preparation and execution of agreements, allotment letters, and other post-sale documents.
• Ensure all documentation is completed accurately and in compliance with legal/regulatory standards.
• Maintain up-to-date customer records and CRM system data.

✅ Payment & Collection Follow-up:

• Track customer payment schedules and ensure timely follow-ups for due installments.
• Coordinate with finance/accounts teams for invoicing, receipts, and clarifications.
• Provide reminders and resolve payment-related issues with customers.

✅ Handover & Possession Coordination:

• Manage pre-handover checks and ensure snag-list items are addressed before possession.
• Organize and schedule possession handovers, walkthroughs, and related formalities.
• Assist customers during handover, ensuring a smooth transition and positive experience.

✅ Customer Retention & Relationship Management:

• Build and maintain long-term customer relationships to encourage referrals, repeat business, and positive word-of-mouth.
• Conduct regular satisfaction checks and gather feedback for process improvements.

✅ Internal Coordination:

• Liaise with sales, legal, construction, finance, and customer care teams to resolve issues and ensure alignment.
• Escalate complex issues to management with recommended solutions.

Key Skills & Requirements:

• Bachelor’s degree (preferred: Business, Management, or Real Estate-related).
• 1–3 years experience in post-sales or customer service, preferably in real estate.
• Strong communication and interpersonal skills.
• Knowledge of real estate sales process, agreements, and handover procedures.
• Proficiency in CRM tools and MS Office.
• Organized, detail-oriented, and customer-focused.
• Ability to multitask and handle pressure in a fast-paced environment.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person