Female CRM Manager

Position: Customer Relationship Manager (Female – Leadership Role)
Experience: 3 to 5 Years
Location: Surat ( varacha )
Industry: Watch MFG
Employment Type: Full-Time

About the Role:

We are seeking an experienced and dynamic Customer Relationship Manager (female candidate preferred) to lead our CRM initiatives at our Surat locations. The ideal candidate will have a proven track record in team leadership or senior executive-level roles, with a strong passion for client handling, relationship building, and team performance management.

Key Responsibilities:

• Lead and manage the CRM team to ensure exceptional client experience and customer retention.
• Develop and implement CRM strategies aligned with business goals.
• Handle high-level client interactions and maintain strong long-term relationships.
• Analyze customer feedback and trends to improve service delivery.
• Collaborate with internal teams to ensure smooth client onboarding and issue resolution.
• Prepare performance reports and share insights with senior management.
• Ensure CRM software is effectively utilized and updated regularly.

Key Requirements:

• Female candidate only
• 3 to 5 years of experience in CRM or customer service roles, preferably in a leadership or senior executive position.
• Strong team management and interpersonal skills.
• Excellent communication, problem-solving, and client-handling abilities.
• Proficient in CRM tools/software and MS Office.
• Ability to multitask and work in a dynamic environment.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹42,623.83 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person