FCI:RCU Regional Manager

Job Title: Prevention Regional Head Mumbai

About Department:

Financial Crime Intelligence (FCI) department has been created to enhance the Bank's capabilities in prevention, detection and response to frauds against the Bank as well as our customers. This a centralized team that will focus on ensuring there is a strong feedback loop of learnings into improvement in practices, models and customer journeys, develop analytics and technological capabilities as a competitive advantage and deepen our focus on training to ensure fraud prevention at the frontline. With these objectives in mind, a new department Financial Crime Intelligence has been created with the Fraud Control Unit (FCU) and Digital Transaction Monitoring (DTM) being housed under the FCI to ensure greater synergies.

About the team:

The Fraud Control Unit Prevention team is responsible for preventing origination/ onboarding frauds by ensuring detailed reviews at customer / corporate onboarding / listing stage through data analytics and physical verifications.

Employment type:

Grade:

Posted branch:

Role Overview: Regional Head Prevention -

The Fraud Control Unit (FCU) FCI: FCU Prevention Regional Head is responsible for handling team of resources who will be responsible for preventing fraud in the concerned region by ensuring detailed optimal investigation through sampling of cases, managing agencies and by conducting thorough verification

Key Responsibilities:

.To follow effective and efficient Fraud Risk Management practices right from the Onboarding stage across the wide array of Centralized products in Retail Lending, SBB and Cards and to build and sustain healthy portfolios.

.Knowledge of Hunter

.Knowledge of Payment -eco system

.Knowledge of digital platforms

.To review new and existing processes to identify fraud risks and recommend controls.

.To ensure TAT maintenance as per Bank's guidelines across the products and processes.

.To foster positive work environment, motivate team members, guide them towards organizational goals.

.To ensure lapses at sourcing end or in any other process are highlighted, corrective and preventive actions are taken.

.To develop market information sources and peer banks (through meetings etc.) to keep abreast of latest fraud trends.

.To ensure effective Agency Management and training of FCU Agencies manpower on Axis bank processes and deliverables.

.To review the decisions taken by Vendor staff on sample basis as per Bank's guidelines and train them and take corrective actions in case of any discrepancy observed.

.To regularly interact with all stakeholders and ensure synergy.

• Responsible for RCU Process Digitization & Platform Building thus integrating systems and improving accessibility to information
• To monitor, analyze and manage the performance of a product for all FCU activities for which the RH has been designated as Subject Matter Expert (SME).

Qualifications:

• Graduate or Postgraduate from a recognized institution.
• Professional certifications like CFE (Certified Fraud Examiner) would be preferred.
• Around 15 years of experience in Investigation, fraud control within the banking or financial services sector.

Role Proficiencies and Skills:

• Knowledge and understanding Fraud & FCU process
• Knowledge of KYC & Income documents
• Knowledge of regulatory guidelines and norms
• Operational and system knowledge relevant to fraud management.
• Good communication (both verbal and written) skill in both English and the local language
• Ability to manage complex client situations
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines
• Strong understanding of digital fraud prevention techniques and market dynamics.
• Risk management capabilities for self and team.
• Resilience under pressure and ability to meet deadlines.