Posted:1 week ago| Platform: SimplyHired logo

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Job Description

A service captain is responsible for managing the dining experience in a restaurant. They greet customers, take orders, and ensure food is delivered on time. They also train and supervise servers, handle customer complaints, and oversee restaurant operations.

Key Responsibilities

  • Oversee front-of-house F&B operations: Ensure seamless daily functioning of all food and beverage outlets, including guest interaction, reservations, seating, and service delivery.
  • Guest-centric approach: Greet guests upon arrival, manage guest seating and inquiries, uphold high service standards, and resolve complaints professionally to ensure positive dining experiences.
  • Team supervision and training: Lead and mentor service staff (waiters, juniors), manage schedules and rosters, and maintain SOP compliance.
  • Cost control and inventory: Monitor inventories, support cost-control measures, ensure side-station ready, and maintain quality standards throughout service.
  • Upselling & menu planning: Recommend F&B service standards, support menu planning, promote promotions or upsell beverages and specials to guests.

Job Type: Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

  • Provident Fund

Experience:

  • Service Captain: 1 year (Preferred)

Language:

  • English (Preferred)

Location:

  • Ooty, Tamil Nadu (Preferred)

Work Location: In person

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