F&B Guest relation expert

We are seeking a passionate and customer-focused individual to join our specialty coffee shop team as a Customer Service Representative. With at least 1 year of experience in customer-facing roles, the ideal candidate will play a key role in delivering exceptional service, sharing coffee knowledge, and creating a welcoming environment for our guests.

Key Responsibilities:

• Customer Engagement:
• Greet customers warmly and assist them in making beverage and food selections.
• Provide personalized recommendations based on customer preferences and taste profiles.
• Order Management:
• Accurately take orders at the counter or through the POS system.
• Ensure orders are communicated clearly to the barista and kitchen teams.
• Handle payments, refunds, and loyalty program inquiries efficiently.
• Coffee Knowledge:
• Educate customers on specialty coffee offerings, origins, flavor notes, and brewing methods.
• Explain menu options, including signature drinks, seasonal specials, and food pairings.
• Upselling & Promotion:
• Suggest upgrades, pairings, or new products to enhance the customer experience.
• Promote merchandise, retail coffee beans, and special events.
• Customer Issue Resolution:
• Address customer complaints or concerns promptly and professionally.
• Escalate unresolved issues to the manager when necessary.
• Shop Maintenance:
• Ensure the cleanliness and organization of the customer area, including tables, counters, and restrooms.
• Restock supplies (napkins, cutlery, etc.) as needed.
• Team Collaboration:
• Work closely with the barista and kitchen staff to ensure seamless service delivery.
• Participate in team meetings and contribute ideas for improving service and customer satisfaction.

Qualifications:

• Minimum 1 year of experience in a customer service or hospitality role, preferably in a café, restaurant, or coffee shop.
• Passion for coffee and a willingness to learn about specialty coffee.
• Strong interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic knowledge of POS systems is a plus.

Benefits:

• Training on specialty coffee and brewing methods.
• Opportunity to work with a passionate and friendly team in a growing specialty coffee culture.
• Competitive salary with potential for growth within the company.

Schedule:
Full-time or part-time positions available, with flexible shifts including weekends and holidays.

Would you like me to customize this further based on your café's requirements?

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Commuter assistance
• Food provided

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person