Fast Business Analyst

Key Responsibilities:

Application Support: Provide reliable, high-quality support for the FAST platform and associated applications, ensuring timely resolution of issues.

Issue Management: Manage incoming support tickets, prioritize issues, and perform root cause analysis to resolve complex problems.

Collaboration: Work closely with all stakeholders to monitor application infrastructure health and address any arising issues.

Process Improvement: Identify opportunities to enhance support processes and systems, facilitating efficient scaling and automation.

Documentation: Maintain comprehensive documentation of support processes, common issues, and resolutions.

Qualifications:

Technical Skills: Proficiency in scripting languages (e.g., Python, PowerShell), data analysis, and query languages (e.g., SQL). Familiarity with Linux and Windows operating systems is advantageous.

Experience: Experience in FAST implementation and application support, in the Group Life insurance industry.

Problem-Solving: Strong analytical skills with the ability to perform complex root cause analysis.

Communication: Effective communication skills for interacting with end-users and management.