Facilities Management Manager (Mumbai / NCR / Bengaluru)

Role Description:-

Purpose:

Principal Accountabilities

• Planning & Budgeting

  - Prepare budgets for the region with inputs from central team and submit for review and approval. Track budgets and ensure compliance to the same with regular reviews and report progress on the same. Develop comprehensive regional plans for facility management, seeking necessary approvals for implementation.

• Operations & Service Excellence -

  Provide inputs to HO team for developing tailored facility management processes aligned with regional requirements including standards for horticultural maintenance, infrastructure upkeep, and environmental compliance. Oversee and maintain high standards in housekeeping, security, engineering services, and other operational facets within the allocated region, closely coordinating with appointed agencies. Prepare Operations/PPM schedules, incorporating relevant inputs from HO team and effective execution. Finalize all AMC contracts, scope of work and SLAs with inputs from HO team to optimize service delivery. Conduct root cause analysis and implement CAPA for all safety and security incidents with guidance from the Region Head and Head Facilities, driving continuous improvement in operational processes. Drive the closure of snag lists through effective coordination with the site team for the assigned region, ensuring timely resolution of issues. Collaborate with various stakeholders to ensure all complaints/service requests raised on the app are attended on time. Manage escalations at the region effectively, seek necessary support from Head Facilities / Region as and when required.

• Risk Management & Compliance

  - Provide inputs for the preparation of Risk and Control Matrix for the function, periodically review effective implementation of controls across the assigned region. Support audit requirements by providing all necessary documentation and data. Take corrective action for all audit observations and ensure no repeat instances.

• Agency/ Vendor/ Contractor Management

  - Provide inputs on selection of vendors/agencies to the HO team for contracts finalized at HO. Collaborate with regional contracts team and get contracts prepared for finalized contracts. Float RFP for vendors and agencies for materials or services required at the regional level. Seek quotes, prepare comparative statements and conduct negotiations and seek approval from relevant stakeholders. Review agency performance for the assigned region and highlight poor performing agencies for necessary action. Maintain relationships with agencies/ vendors at the region for better customer service.

• Continuous Improvements

  - Conduct root cause analysis and implement CAPA for repeated complaints to improve customer experience. Provide inputs for process standardization initiatives to streamline operations and enhance efficiency across all areas of facility management. Provide inputs for automation initiatives for facility management functions. Implement the finalised interventions as per the defined timelines and report progress to all stakeholders.