Facilities Executive - Soft Services

Join JLL's Soft Services team as a Soft Service Executive responsible for overseeing facility operations across the East Region. In this dynamic role, you'll be at the forefront of delivering exceptional facility management services that create, shape, and manage the places where people live and work. As part of our team that brings buildings to life, you'll ensure optimal facility conditions through effective staff supervision, vendor management, and meticulous maintenance coordination, all while upholding JLL's commitment to innovation and service excellence.

• 3+ years of experience in facilities management with focus on soft services
• Demonstrated supervisory experience with ability to train and motivate staff
• Working knowledge of facility maintenance procedures and standards
• Experience in vendor management and contract compliance
• Proficiency in preparing detailed facility reports and documentation
• Strong organizational skills with ability to manage multiple priorities simultaneously
• Excellent communication and interpersonal skills
• Basic computer literacy including MS Office applications and facility management systems

• Bachelor's degree in Facility Management, Business Administration, or related field
• Professional certifications in Facility Management
• Experience with CAPPS or similar invoice processing systems
• Knowledge of preventative maintenance planning and implementation
• Experience working in multi-site facility environments
• Track record of implementing operational efficiencies and cost-saving initiatives
• Familiarity with quality assurance programs in facility management
• Experience preparing and presenting client-facing reports and MIS documentation