Facilitator

As a Facilitator located in Chennai - Navalur, your role will involve the following responsibilities: - In-depth Knowledge and experience in the US Healthcare. - Conducting multiple trainings for new hires and managed nesting along with certification process. - Maintaining the training effectiveness above the required threshold by holding strong governance process in training. - Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly. - Identifying gaps between internal process and customer expectations to help the business produce the desired outcome. - Creating content / training material for effective training. - Revamping the training materials to suit the need of the current business and ensuring easy understanding / knowledge transfer to trainees. - Liaison with QA to calibrate process knowledge. - Conducting workshops for project team members on recent updates and US healthcare industry trends. - Performing user acceptance testing for any new process rollouts / automation in the program. - Providing refresher training for bottom quartile. - Supporting the team by performing floor trouble shooting to ensure all relevant queries are tracked and answered appropriately. - Periodic knowledge calibration with the client. Please note that Firstsource follows a fair, transparent, and merit-based hiring process. They never ask for money at any stage. Beware of fraudulent offers and always verify through their official channels or deepalakshmi@firstsource.com email addresses.,