Face-to-Face Interview- Technical Support-L2

Role & responsibilities

Experience Required: 4 - 7 Yrs

Immediate Joiners Required

• Experience with administrating and maintaining Windows Server 2016 and above
• High-level knowledge of supporting/managing desktop operating systems
• Email Administration with high-level user management, including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
• Basic virtualization Administration, which may include rebooting virtual machines, resource allocation, basic architecture knowledge
• Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCPv
• Strong ability to troubleshoot Windows and Mac OS-related issues at hardware and software levels
• Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)
• Strong ability to troubleshoot Office365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell
• Experience with MS Intune MDM, including but not limited to configuration policies, compliance policies, and app protection for various device types
• Experience with Microsoft AutoPilot
• Intermediate knowledge of Backup Solutions (Veeam preferred)
• Intermediate knowledge of troubleshooting standard remote solutions such as RDP and Azure WVD
• Basic understanding of core network components
• Maintaining standards and documentation on an ongoing basis as products and technologies evolve
• Strong analytical and troubleshooting skills, with familiarity with ITIL practices.
• Excellent English communication skills for both technical documentation and customer interactions.
• Other business duties as assigned

Technology Expertise

OS:

Virtualization:

Backup:

Storage:

Hardware:

Cloud:

Platform:

Preferred candidate profile

Looking for Immediate Joiners only

Experience: 4-7 Yrs

Work Location: Immediate Joiners