EY - GDS Consulting - AI and DATA - Support Lead - ETL - Manager

Job Description

Provide 24/7 production support for critical applications and systems. Troubleshoot and resolve production issues in a timely manner. Conduct thorough root cause analysis (RCA) to identify underlying issues. Implement permanent fixes to prevent recurrence of issues. Collaborate with development teams to ensure seamless deployment of fixes. Drive continuous improvement (CI) initiatives to enhance system performance and reliability. Maintain detailed documentation of incidents, RCA, and resolutions. Monitor system performance and proactively address potential issues. Skills and attributes for success Proven experience in production support. Should be having 8 - 11 year of experience. Expertise in bug fixing and troubleshooting. Strong knowledge of root cause analysis (RCA) methodologies. Ability to implement permanent fixes effectively. Experience in driving continuous improvement (CI) initiatives. Proficiency in SQL, PL/SQL, and ETL tools. Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. To qualify for the role, you must have Bachelors degree in Computer Science, Information Technology, or a related field. Experience with monitoring tools and incident management systems. Familiarity with ITIL processes and best practices. Ideally, you ll also have Good exposure to any ETL tools. Good to have knowledge about P&C insurance. Understanding of Business Intelligence, Data Warehousing and Data Modelling. Must have led a team size of at least 4 members. Experience in Insurance and Banking domain Prior Client facing skills, Self-motivated and collaborative A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries