Export Marketing Executive - FIBC Division

Department

Job Purpose:

To manage and expand international sales operations by developing and maintaining strong relationships with overseas customers, coordinating with internal departments for timely order execution, and ensuring customer satisfaction while achieving companys export targets.

Key Responsibilities:

1.

• Identify and develop new export markets for FIBC bags (U+2 Panel, Circular, Baffle, Conductive, Food Grade, etc.).
• Handle inquiries from global customers prepare quotations, negotiate pricing, and close deals.
• Maintain regular communication with overseas clients via email, phone, and online meetings.

2. Order Management

• Coordinate with production, planning, and logistics teams to ensure timely order execution and dispatch.
• Prepare Proforma Invoices (PI), Order Confirmations, and coordinate LC/documentation requirements.
• Track shipment schedules and provide regular updates to customers.
• Handle post-shipment follow-up for payments and feedback.

3. Documentation & Compliance

• Coordinate with CHA/freight forwarders for export documentation (Invoice, Packing List, BL, COO, etc.).
• Ensure compliance with international trade regulations and export documentation norms (LC, Bill of exchange, etc.).
• Maintain complete export documentation and customer records.

4. Market Intelligence & Strategy

• Monitor competitor activities, pricing trends, and customer demands.
• Conduct periodic market analysis to identify emerging opportunities.
• Contribute to sales forecasts and budgeting for export business.

5. Customer Relationship Management

• Build long-term relationships with key overseas buyers and distributors.
• Handle customer complaints effectively and ensure corrective actions are taken.
• Ensure high levels of customer satisfaction and repeat business.

Key Skills & Competencies:

• Strong understanding of FIBC products, technical specifications, and applications.
• Excellent communication and negotiation skills (Verbal and Non Verbal English).
• Knowledge of export documentation, INCOTERMS, and shipping procedures.
• Proficiency in MS Office, ERP/CRM systems, and email correspondence.
• Ability to multitask, manage timelines, and coordinate across departments.
• Analytical mind-set with a proactive approach to problem-solving.

Qualification & Experience

• Education: B.Tech/MBA in International Business, Marketing, or equivalent.
• Experience: 2-3 years of experience in export marketing/sales (preferably in FIBC or packaging industry).
• Additional Advantage: Experience in handling Europe, USA markets.

Performance Indicators (KPIs):

• Export sales revenue growth.
• New market/customer development.
• On-time delivery and order accuracy.
• Customer satisfaction and retention rate.
• Accuracy of documentation and compliance.