Experienced Customer Support Specialist

**Job Description:** **Role Overview:** As an Experienced Customer Support Specialist in Mumbai, you will be responsible for providing exceptional customer support. Your main tasks will include addressing customer inquiries, resolving technical issues, ensuring customer satisfaction, and maintaining a comprehensive understanding of the company's products and services. You will engage with customers through various channels, document interactions, and collaborate with team members to enhance the overall customer experience. **Key Responsibilities:** - Provide exceptional customer support - Address customer inquiries and resolve technical issues - Ensure customer satisfaction - Maintain comprehensive knowledge of the company's products and services - Engage with customers through various channels - Document interactions - Collaborate with team members to improve the customer experience **Qualifications Required:** - Customer Support and Technical Support skills - Interpersonal Skills and Customer Satisfaction focus - Strong Analytical Skills - Excellent verbal and written communication skills - Ability to work effectively in a team-oriented environment - Experience with CRM software is a plus - Bachelor's degree in a related field or equivalent experience,