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EXL
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Executives

EXL

0 years

0 Lacs

pune maharashtra india

Posted:3 days ago| Platform:

Apply

Skills Required

monitoring reports calibration consistency analysis data reporting processing

Work Mode

On-site

Job Type

Full Time

Job Description

Conduct Transaction Monitoring as per guidelines defined in the Process maps
Prepare transaction monitoring reports and ensure timely and accurate reporting
Participate in calibration exercises on a regular basis to ensure consistency in measurement.
Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
Update performance data to ensure timely and accurate reporting of SLAs
Work closely with Client Trainer / SME and Operations team to conduct team huddles.
Perform transaction processing as per defined policies and procedures
Provide feedback to associates based on monitoring results if required.

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