Posted:18 hours ago|
Platform:
Work from Office
Full Time
Responsibilities & Duties :
- Identify and resolve technical issues promptly and successfully (TAT 5 minutes). - Answer technical and service questions about the product. - Ownership for the team mission to create a 5-Star experience for every customer. - Maintain Documentation and Communicate the same to stakeholders by recording customer queries and detailsSkills (common) :
- Understanding Operating Systems like Windows 7,8,10 and MacOS. - Troubleshooting Internet, Hardware and Software Internet Issues for Clients. - Fixing Software and Drivers on Client Systems. - Understanding of Settings and Control Panel Options. - Fixing Issues in Device Manager and External Devices. - Understanding Latest Privacy Settings and Access Control in Devices. - Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc. - Excellent oral communication skills with a passion to resolve customer queries successfully and quickly. - Adept at technology to troubleshoot and ensure smooth online class experience. - Active listening skills, patience and detail obsession to maintain call logs
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