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Executive Tech Support International Voice Process

Executive Tech Support International Voice Process

Cyient

2 - 5 years

1 - 4 Lacs

Hyderabad

Posted:2 months ago| Platform:

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Skills Required

Australian Process Us Voice Process Inbound Process Australian Technical Voice Process International Voice International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities As a customer service consultant, you utilise your knowledge of the clients processes and systems to support the activation of customer services and efficiently remediate issues and problems that may arise during the order lifecycle to minimise impact to customers. About the Role: Apply knowledge of the clients processes and systems to independently manage a customers order throughout its life cycle, whilst keeping the customer informed of progress through call & message channels. Coordinate with supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customers premises. Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns. Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed in a timely manner. Preferred candidate profile Looking for only Male Candidates Perks and benefits

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Cyient

www.cyient.com

IT Services and IT Consulting

Hyderabad TS

10001 Employees

198 Jobs

Key People

Karthikeyan Natarajan

Managing Director & CEO
Srinivas Rao

Chief Financial Officer
Arun Kumar

Chief Technology Officer

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