Executive / Sr.Executive

Role & responsibilities

Executive :

1. Sending Welcome to customers and greeting them through cold call.
2. Handling complete customer data and Sales details in REALX portal.
3. Understanding the Different Bank loan procedures and helping customers with required documents for loan process Follow- up with the Customers regarding payments and scheduling the meeting if needed.
4. Handling entire post sales including collections, Customer data and documentation.•
5. Responsible for collection of outstanding balances.
6. Coordinate with customers, Monitoring and informing the progress of the projects time to time.
7. Prompt attendance & action to all complaints raised by clients.
8. Act as one single point of contact for post-sale till handing over.
9. Co-ordination with legal team at the time of registration Like SPA, GPA Etc.
10. Planning and providing documents for registration process. • Through knowledge about flat handover.
11. Handle complete procedure for handing over of flat to the customer for interiors work.
12. Complete knowledge on the customers concerns regarding there flats and resolve them with co-ordination with other teams.

Sr.Executive :

1. Need to Handle Minimum of 3 projects with inventory of 1500+ units
2. Handling complete customer data and Sales details in REALX portal.
3. Understanding the Different Bank loan procedures and helping customers with required documents for loan process Follow- up with the Customers regarding payments and scheduling the meeting if needed.
4. Handling entire post sales including collections, Customer data and documentation.
5. Responsible for collection of outstanding balances.
6. Coordinate with customers, Monitoring and ensure the progress of the projects each to customer time to time.
7. Prompt attendance & action to all complaints raised by clients.
8. Co-ordination with legal team at the time of registration Like SPA, GPA Etc.
9. Planning and providing documents for registration process.
10. Through knowledge about flat handover. Handle complete procedure for handing over of flat to the customer for interiors work.
11. Complete knowledge on the customers concerns regarding there flats and resolve them with coordination with other teams.

Preferred candidate profile

1. Bachelors degree / Masters degree from a recognized university.
2. 3 to 7 years of experience in CRM (Real - Estate)
3. Full knowledge about all agreements, Agreement of Sale, Bank documents (TPT, Builder NOC, Demand letter, Sale deed etc.
4. Expertise in preparation of MIS reports & projection reports.
5. Proficiency in MS Office.
6. Ability to work independently and as part of a team.
7. Strong communication skills required.