Executive Sales Support

Job Title: Executive – Sales Support
Function: Commercial - Sales Support
Reporting To: Manager - Business Development
RCS Grade: N
Location: PNQ

About Blue Dart Express India

Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth.

Position Overview

The Executive – Sales Support is responsible for managing the billing and invoicing activities within the branch. The role also includes following up on timely collections from customers as per contractual terms and conditions and addressing any queries related to billing and payments. The incumbent will ensure accurate processing of invoices, customer interactions for payment follow-ups, and coordination with internal teams to resolve disputes or discrepancies.

Job Purpose

This role focuses on ensuring the efficient management of billing and invoicing processes, ensuring timely collections, and maintaining strong coordination with finance and sales teams to drive accurate financial reporting and customer satisfaction.

Key Responsibilities

Operational Responsibilities

• Coordinate with the Branch Finance & Accounts Team for timely generation of bills for branch customers.
• Verify all bills and invoices to ensure accuracy as per Blue Dart norms before forwarding them to clients.
• Ensure timely dispatch of bills to customers as per schedule and follow up for confirmation of bill receipt.
• Customize bills as per required formats, contractual terms, and customer-specific needs.
• Work closely with finance teams to resolve any billing-related queries and disputes before the payment date.
• Support the sales team in ensuring timely collections from customers by following up on outstanding payments.
• Follow up with customers in cases of pending, short, or partial payments to ensure timely resolution.
• Report invoices dispatched and cheque collection details to the Branch Finance & Accounts Teams on a regular basis.

People Responsibilities

• Provide guidance and support to employees within the branch sales team to help them manage customer relationships effectively.
• Ensure that the sales team in the branch is adequately staffed as per manpower requirements.

Qualifications & Experience

Education

• Graduate degree in Commerce, Finance, Business Administration, or a related field.
• Additional certifications in Billing, Accounting, or Financial Management will be an advantage.

Experience

• 1-3 years of experience in billing, accounts, sales support, or financial operations, preferably in the logistics, courier, or supply chain industry.
• Hands-on experience in handling invoices, payments, and customer follow-ups for collections.

Technical Skills & Experience

Core Technical Skills

• Strong knowledge of billing and invoicing processes, financial reporting, and account reconciliation.
• Proficiency in MS Excel, accounting software, and CRM systems.
• Understanding of financial compliance related to payments and collections.

Behavioral Competencies

• Attention to Detail: Ability to ensure accuracy in billing and financial reporting.
• Customer Focus: Strong follow-up skills to ensure timely payments and dispute resolution.
• Analytical Thinking: Ability to analyse financial data and identify discrepancies.
• Communication & Negotiation: Strong ability to interact with customers for collections and issue resolution.

Key Performance Indicators (KPIs)